Client Services & Office Coordinator

Hankin & Pack•Raleigh, NC

1d•Onsite

About The Position

Join a Fast-Paced, Growing Residential Real Estate Law Firm! Hankin & Pack PLLC is a dynamic, entrepreneurial firm recognized by clients as one of the region's leading real estate law practices. We're a collaborative, forward-thinking team fueled by a shared passion for excellence-and we're growing. We are currently seeking a full-time Client Services & Office Coordinator to join our Raleigh, NC office. You will assist in handling front desk duties, welcoming clients to our office, and answering phones. The ideal candidate will have 1-2 years of prior customer service experience, be committed to providing excellent client experience, possess strong interpersonal skills and be able to switch quickly between multiple tasks.

Requirements

Previous experience as receptionist is preferred but not required
Knowledge of the real estate industry is helpful
Exceptional communication and customer service skills
Strong attention to detail
Dependable
Technologically savvy
Skilled muti-tasker
Highly organized
1-2 years of prior customer service experience

Responsibilities

Maintain a clean, welcoming lobby area, including keeping the coffee bar and refrigerator organized and fully stocked.
Ensure closing rooms remain clean, organized, and ready for use.
Greet, check in, and assist all clients and visitors upon arrival.
Collect, log, deposit, and schedule Earnest Money Deposits (EMD) dropped off at the office.
Answer incoming calls on the Satellite Office line, as well as rollover calls from the Charlotte office.
Monitor and assign emails and voicemails in Front; respond when appropriate.
Print and prepare loan packages for attorneys.
Scan and prepare completed loan packages for submission to lenders.
Track and update calendars, monitor loan package needs, confirm funding approvals, and maintain related status updates.
Deposit and record any EMD or Clear-to-Close (CTC) documents received at closing.
Maintain inventory of office, kitchen, and conference room supplies; restock as needed.
Process incoming mail and distribute as necessary.
Review returned checks, determine cause, and notify the Closer and Escrow Accounting with details.
Coordinate with Accounting to print and mail Satellite Office checks.
Review recorded Deeds to ensure proper completion and confirmation.
Assist with management and administrative projects as assigned.
Coordinate with Building Management and Security regarding property issues, including suite repairs, temperature control, access cards, fitness room access, and conference center reservations.
Serve as liaison for office vendors, such as the copier service company.