Client Services Coordinator

Alfred H Knight Group•Quebec, QC

3h•Onsite

About The Position

Alfred H Knight has an opportunity for a Client Services Coordinator to join our team based in Québec. As a Client Services Coordinator you will be responsible for providing excellent customer service to our clients and overseas offices, verbally and electronically. Within the Operations team, you will handle all client inquiries and communicate with clients and overseas AHK offices in a professional, accurate and efficient manner. It is essential that you have excellent time management skills, administration experience and client relationship building capability in order to be successful. The ability to identify and solve problems is vital, as well as being able to work independently and prioritise tasks.

Requirements

Effective verbal and written communication skills.
Excellent communicator at all levels.
Good interpersonal skills, able to communicate both verbally and in writing and liaise professionally at all levels within the company, both in Canada and overseas.
A team player with dignity and due respect for fellow colleagues.
A good understanding of quality of service and appreciation of factors involved in delivering a quality service.
Excellent organisation and time-management skills with a good attention to detail and accuracy.
IT Literate: Competence with standard Microsoft software packages and competent in preparing management information and reports.
A proactive approach working from your own initiative.
High attention to detail.
Time management skills.
Proactive approach to first class customer service delivery.
Inquisitive / willingness to learn and develop skills and knowledge.
Problem solving.
Willingness to go the extra mile in order to maintain service delivery and client satisfaction.
Ability to work independently and as part of a wider team in order to fulfil customer and business expectations.
High school diploma (minimum).
Sound knowledge of Adobe, Microsoft Excel and Google suite applications.

Nice To Haves

Working knowledge of inspection and supervision.
Good commercial understanding and appreciation of factors involved in delivering a first class customer service.
Working knowledge of quality services and the factors involved in delivering a quality service.
Working knowledge of basic profit and loss systems.
Experience within a customer service or customer facing environment.

Responsibilities

Providing excellent customer service to clients and overseas offices, verbally and electronically.
Handling all client inquiries within the Operations team.
Communicating with clients and overseas AHK offices in a professional, accurate, and efficient manner.
Identifying and solving problems.
Working independently and prioritizing tasks.