Client Services Manager

GES•Hodgkins, IL

9d•Onsite

About The Position

Our Client Services Manager coordinates and oversees tradeshow production and provides on-site supervision at tradeshow venues for a variety of accounts. Reports directly to the Associate Director of Client Services/Director of Client Services.

Requirements

College degree preferred
(2) year’s experience in the tradeshow, convention, hospitality industry or similar experience preferred
Ability to communicate and work collaboratively
Capable of running new/modified processes
Proficient in multisystem management
Ability to foster customer relationships
Potential Travel 25-50%
General accounting and finance knowledge
Must be extremely detail oriented and able to multi-task
Understands and works in lateral work streams

Responsibilities

Responsible for the management of shows from planning stages through collection of invoice, including: collaborating with clients to gather information, help influence decision making and manage to customer expectations
floor plan management
writing work orders
overseeing the creation, approval and distribution of service kits
working with internal departments to ensure work orders are completed
overseeing the set-up and tear down of shows
generating show management invoices and following up until collected
Act as a liaison with show management, exhibitors, facility staffs, production personnel, internal clients and ancillary vendors with regard to all services and build working relationships with all
Ensure all events are produced within established budget guidelines. Budget and fiscal responsibility on assigned events including accuracy, forecasting and management
Fulfill roll in Show Planning process as required on assigned shows
Manages to provided Key Performance Indicators
Basic understanding of pricing models/estimation
Basic understanding of GES and onPeak's Products and Services
Adhere to all Business Standard Operating Procedures
Performs other duties as assigned and deemed necessary of the position