Real Estate | Client Services Manager

Global Medical Virtual Assistants

7d•Remote

About The Position

A Client Services Manager manages and leads a team of virtual assistants, with the primary role of ensuring congruence between the virtual assistant’s performance and the clients’ expectations. This role involves managing the day-to-day planning, operations, and problem-solving of a team of Real Estate Client-VA pairs to meet required targets set by clients. The manager will partner with clients in creating task lists for productivity and profitability, and help grow their businesses with the services offered. Key responsibilities include managing clients and their needs with Global Medical’s services, which involves mitigating concerns, anticipating growth, identifying patterns, handling situations, high-level escalations, and negotiations.

Requirements

A Degree in a Real Estate, Business, Management, or related field is preferred.
At least three years of Real Estate/Real Estate Management/Remote Management experience (Familiar with Operational Processes).
Highly proficient in the English Language (Both written and oral).
Can perform under pressure and work alongside high-level professionals in a team environment.
Self-starter and highly-motivated.
Is focused, organized, and has a growth mindset.
Ability to think outside the box: can understand requirements and create solutions if necessary.
Must be efficient with MS Office applications and Google Suite.
Open to working night shifts.
PRIMARY SYSTEM Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher.
PRIMARY SYSTEM Computer Memory/RAM: 8.00 GB.
PRIMARY SYSTEM Computer Operating System: At least Windows 11 64-bit or macOS Ventura.
PRIMARY SYSTEM Headset: Any USB-type headset with noise-cancelling feature.
PRIMARY SYSTEM Camera: Capable of a clear and crisp video output.
BACK-UP SYSTEM OPTION 1 (BACKUP SYSTEM): Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher.
BACK-UP SYSTEM OPTION 1 (BACKUP SYSTEM): Computer Memory/RAM: 8.00 GB.
BACK-UP SYSTEM OPTION 1 (BACKUP SYSTEM): Computer Operating System: at least Windows 11 64-bit or macOS Ventura.
BACK-UP SYSTEM OPTION 1 (BACKUP SYSTEM): Headset: Any USB-type headset with noise-cancelling feature (Optional).
BACK-UP SYSTEM OPTION 2 (POWER SUPPLY - UPS): Must be capable of powering your work station for at least 3 hours.
BACK-UP SYSTEM OPTION 2 (POWER SUPPLY - UPS): Typically a device with 240Wh or higher will be sufficient.
BACK-UP SYSTEM OPTION 2 (POWER SUPPLY - UPS): Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup).
PRIMARY INTERNET CONNECTION DSL / Fiber Connection - Minimum of 100mb/s contracted.
BACK-UP INTERNET CONNECTION Minimum of 20mb/s (Cell).

Nice To Haves

At least one year of Training and Development experience.

Responsibilities

Managing the day-to-day planning, operations, and problem-solving of a team of Real Estate Client-VA pairs to meet with required targets set by clients.
Partnering with clients in creating task lists for productivity and profitability of their businesses and Client-VA pairs.
Working with clients to help grow their businesses with the help of all services offered by Global Medical.
Managing the clients and their needs with Global Medical’s services (Mitigating concerns, anticipating growth, identifying patterns, handling situations, high-level escalations, negotiations, etc.).