Client Services Manager

Valce Talent Solutions • Fort Lauderdale, FL

5d • Hybrid

About The Position

The Client Services Manager will collaborate with sales partners to follow through on initial business development efforts and solidify partnerships with new clients. This role involves collaborating with internal MSH colleagues to manage the end-to-end lifecycle of the sales process and delivery commitments. The manager will continuously expand MSH's footprint and service offerings into newly acquired and existing partnerships. They will become a business partner to customers by staying informed of emerging market trends and technology knowledge, and providing solutions that position them for successful project completion. The role also includes participating in the full-life cycle recruitment, including role definition, strategic candidate sourcing, understanding market trends, offer development and negotiation presentation, and onboarding of candidates. Evaluating competencies, background, technical skills, and culture fit of each individual is also a key responsibility. The Client Services Manager will work with the MSH India Intelligence Team for market research and candidate sourcing, create innovative ways to reach out to potential candidates and market candidates to clients, and understand micro & macro market trends to build sourcing and engagement strategies. Managing the candidate experience through empathy, transparency, and a deep understanding of candidates' hopes and desires is crucial. Participation in all continuous training initiatives, prioritizing personal and professional development, is also expected.

Requirements

• 3+ years' experience in consulting or account management, with a track record of delivering successful projects.
• 4+ years' of recruiting and/or talent acquisition experience.
• Excellent communication and interpersonal skills, with the ability to effectively communicate with both technical and non-technical stakeholders.
• Strong negotiation skills, with the ability to manage contracts and pricing negotiations.
• Strong analytical skills, with the ability to analyze complex data and provide insights to clients.

Responsibilities

• Collaborate with sales partner to follow through on their initial business development efforts and solidify partnership with the new client.
• Collaborate with internal MSH colleagues to manage the end-to-end lifecycle of the sales process & delivery commitments.
• Continuously expand MSH footprint and service offerings into newly acquired and existing partnerships.
• Become a business partner to our customers by staying informed of emerging market trends and technology knowledge, and providing solutions that position them for successful project completion.
• Participate in the full-life cycle recruitment including role definition, strategic candidate sourcing, understanding market trends, offer development and negotiation presentation, and on boarding of candidates.
• Evaluate competencies, background, technical skills, and culture fit of each individual.
• Work with the MSH India Intelligence Team for market research and candidate sourcing.
• Create innovative ways to reach out to potential candidates and market candidates to clients.
• Understand micro & macro market trends and build sourcing and engagement strategies.
• Manage the candidate experience through empathy, transparency, and a deep understanding of our candidates' hopes and desires.
• Participate in all continuous training initiatives, prioritizing your personal and professional development.

Benefits

• 18 initial base days of PTO (Plus your birthday off!)
• 9 federal holidays off.
• Medical, dental, and vision benefits with contributions that exceed market standard.
• Open communication with all leadership & hands-on support directly from Executive Leadership.
• Investment in continuous training for your personal & professional development.
• A team that will celebrate your "Wins" as their own.
• A hybrid work schedule to balance in-person collaboration and personal needs.
• An organization that was founded on the premise of prioritizing people and the human experience. YOU matter!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed