Client Services Manager

CERES ENVIRONMENTAL SERVICES INC • Augusta, GA

8d • Remote

About The Position

The Client Services Manager role is a relationship-driven, field-focused position that blends business development, client retention, and operational support in the disaster response and environmental restoration space. You will spend much of your time engaging government and commercial clients within an assigned region strengthening pre-event contracts, understanding procurement processes, and positioning Ceres for future activations while maintaining strong awareness of competitors and market dynamics. During disaster events, this role becomes highly hands-on: supporting client communications, monitoring deployments, assisting Operations with compliance and reporting, and spending extended time in impacted areas as needed. Success requires comfort with travel, a matrixed environment, shifting priorities, and high-pressure conditions, as well as the ability to balance long-term relationship building with real-time execution during critical events.

Requirements

• Bachelor’s degree related to engineering, business, government management or environmental work.
• 3+ years of government relations experience including expertise in disaster response and disaster debris work.
• 3+ years of experience with government procurement processes and contract vehicles, especially FEMA, USACE, and state agencies.
• Strong analytical, organizational, and project management abilities.
• Ability to work effectively across multiple teams and stakeholders, influencing outcomes without direct authority and managing competing priorities especially in fast‑paced, event‑driven environments.
• Clear, concise communicator with the ability to engage government officials, procurement leaders, and internal teams, and convey complex information effectively before, during, and after disaster events.
• Proven ability to build and maintain trusted relationships with public‑sector and commercial clients, maintaining credibility and client confidence throughout the full lifecycle of engagement.
• Computer proficiency in MS Windows, Word, Excel, the internet, and email applications.

Nice To Haves

• Successful work history with verifiable and quantifiable business successes.
• Proficient with contract management and business development strategies.
• Demonstrated ability to execute strategic plans with excellence.
• Demonstrated ability to work with government employees.

Responsibilities

• Pursue new business opportunities and maintain existing contracts for disaster recovery and environmental restoration services to Governmental agencies in an assigned geographic and/or functional area.
• Nurture relationships with pre-event contract clients and help improve readiness posture.
• Ensure clients are kept informed of Ceres activities during activations/events.
• Conduct post-event deployment analysis including reporting the findings.
• Participate as part of a team in the pursuit of federal, state, municipal, and commercial contracts within a specified region, market, or event.
• Participate in regional marketing, sales, and contract development in business development initiatives, especially building relationships with client organizations that have existing executed contracts with Ceres.
• Develop and maintain positive, ongoing relationships with targeted customers and strategic partners within a specified region, market, or event.
• Record and track all sales and customer-related activity within CRM.
• Participate in regional pre-event, post event, and pre/post event capture plans maintaining all capture activity records in CRM.
• Identify and assist in potential contract opportunities, business areas, and partners within a specified region, market, or event.
• Provide the Business Development leadership with details of unqualified opportunities for pursuit decision.
• Attend trade shows, community events within the emergency response industry.
• Keep an edge of competitive awareness.
• Meet with 100% of client group annually.
• Work with business project managers, estimators, and other staff as necessary to collect information on potential bid opportunities and qualifications for eligibility.
• Provide technical support to Operations during disaster activations.
• Monitor daily reports for compliance and support with corrective measures as needed.
• Deploy to activations within and outside of assigned region.

Benefits

• Comprehensive package including medical, dental, vision, 401(k) with company match, paid time off and travel opportunities.
• Eligible for discretionary bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees