LS-Client Services Specialist
About The Position
LegalStream is seeking a highly organized, detail-oriented Client Services Liaison to support client communication, internal coordination, and follow-through across its legal network and operations team. The role suits a proactive, polished taskmaster who can keep calendars, deliverables, follow-ups, escalations, and documentation moving in a fast-paced environment where timeliness, accuracy, and accountability matter. The Client Services Liaison ensures client requests are understood, tracked, communicated internally, and completed on time. The position works closely with leadership and internal and external stakeholders to keep the organization organized, responsive, and aligned with client expectations.
Requirements
- At least 3 years of prior experience in client services, account management, or administrative support.
- High school diploma or equivalent.
- Strong communication and relationship-building skills.
- Ability to manage multiple priorities with accuracy and professionalism.
- Problem-solving mindset focused on solutions and follow-through.
- Comfort working cross-functionally with operations, leadership, and support teams.
- Proficiency in Microsoft Office and CRM or case-management tools.
- High level of organization, attention to detail, and accountability.
Nice To Haves
- Experience in a law firm, legal services environment, creditors’ rights setting, or other legal support role.
- Paralegal training, legal secretary training, or similar legal-adjacent experience.
- Experience working with legal documentation, client requests, and deadline-driven workflows.
- Familiarity with case management, collections, or workflow systems.
Responsibilities
- Coordinate client requests with executives, internal teams, and external legal partners to keep work moving on schedule.
- Manage calendars, action items, deadlines, and deliverables.
- Track client-facing deliverables, open items, and escalations through resolution.
- Support onboarding of new clients by gathering required information and ensuring a smooth transition.
- Maintain documentation of client interactions, requests, and resolutions.
- Collaborate with leadership to enhance service delivery and strengthen client satisfaction.
- Help ensure LegalStream remains responsive, organized, and reliable from the client perspective.
Benefits
- Competitive pay with a comprehensive benefits package.
- Medical, dental, and vision insurance, with an HSA option.
- Employee Assistance Program (EAP).
- Company-paid life insurance.
- Company-paid short-term and long-term disability.
- 401(k) with company match.
- Paid time off and paid holidays.
- Comprehensive training and ongoing coaching.
- Supportive team culture that values respect, compliance, and ethical practices.
- Meaningful work that strengthens long-term client relationships.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
