Client Services Lead - RPO

Manpower

12d•$67,500 - $112,500

About The Position

The Client Services Lead oversees full-cycle recruitment processes and recruitment team performance for a key Talent Solutions RPO client program, ensuring exceptional service to candidates and clients. The role drives continuous improvement across talent management, advises clients on talent needs and recruitment strategy, and oversees program KPIs, process efficiency, best practices, and overall program health. The Lead manages and coaches a delivery team, with an average span of control of 5–8 direct reports, while protecting account health and client satisfaction. The role also builds client relationships, supports candidate satisfaction and loyalty, and shares workforce and recruitment insights to establish trusted-advisor status. The position requires living in the Mountain or Pacific time zone and working Monday through Wednesday from 9:00 a.m. to 6:00 p.m. Pacific Time, and Saturday and Sunday from 7:00 a.m. to 3:30 p.m. Pacific Time, with a 30-minute lunch on Saturday and Sunday. The listed salary range is $67,500–$112,500, and the role is not incentive eligible.

Requirements

At least 3 years of experience in an HR leadership role managing people.
Must live in the Mountain or Pacific time zone.
Must work Monday through Wednesday, 9:00 a.m. to 6:00 p.m. Pacific Time, and Saturday and Sunday, 7:00 a.m. to 3:30 p.m. Pacific Time, with a 30-minute lunch on Saturday and Sunday.
High school diploma or equivalent.

Nice To Haves

Experience working in a shared services environment.
Associate’s or bachelor’s degree.
Experience or exposure to people or project management.

Responsibilities

Use role-design knowledge and market intelligence to advise clients on talent needs and recruitment strategy.
Oversee program-specific KPIs and identify technical and strategic process improvements and efficiencies.
Define and document best practices and tools that support performance and program health.
Exceed client expectations and expand relationships and opportunities within the client portfolio.
Manage, inspire, and lead a delivery team focused on strong results and excellent client and candidate experiences.
Oversee delivery quality and mitigate risks to account health and client satisfaction.
Coach and train the team on recruiting best practices, processes, and technologies.
Deliver on commitments and provide an exceptional hiring experience to drive candidate satisfaction and loyalty.
Monitor client engagement, deepen understanding of client needs, and pursue opportunities to expand relationships.
Build brand awareness and trusted-advisor status by sharing recruitment expertise and workforce insights.
Understand and educate clients and program teams about local market, labor, and workforce-management dynamics.
Help candidates understand their skills, connect them with job opportunities, and develop pathways toward their career goals.
Develop innovative approaches to building relationships and candidate pipelines through social networks and industry communities.
Support team expertise and specialization as the world of work changes.