Client Services Intern, 2027 Season

Penske Entertainment•Indianapolis, IN

5d•Onsite

About The Position

As a Client Services Intern, you’ll play a key role in delivering premium experiences during the Month of May at IMS, including the Indianapolis 500 and Brickyard Weekend. You'll support suite, club, and hospitality operations, fulfill client requests, and ensure top-tier service from pre-event prep to event execution. This hands-on role is part of the IMS College Program and includes both office and on-site responsibilities. In this role, you’ll be an important part of delivering top-tier experiences to fans, partners, and teams across the motorsports world. You’ll take ownership of key responsibilities, collaborate across departments, and bring energy and innovation to a fast-paced environment.

Requirements

Effective interpersonal skills and the ability to work in a role that requires clerical and organizational skills, as well as initiative and flexibility
Team-first outlook with the ability to build strong working relationships with peers
Advanced computer skills (Excel, Word, etc.)
Attention to detail
High integrity and confidentiality
Proactive, innovative thinker who takes initiative
High level of professionalism
Organizational skills and ability to multitask
Strong verbal and written communication skills
Ability to adjust well to change in a fast-paced work environment and time constraints
Cultural competence and the ability to thrive in a diverse environment
Alignment with Penske Entertainment’s core values and standards
Currently pursuing an undergraduate or graduate degree in Tourism & Convention Management, Event Management, Sports Management, Marketing, Public Relations preferred.
Must be available for all events during this period
Candidates must be able to relocate for this in-person internship and provide their own housing if not local
Requires a minimum of 12 hours per week during the Spring semester before the season ramps up at the end of April
Works a minimum of 40 hours per week including weekends during May and Brickyard Weekend (could be up to 16-hour days)
Candidate must be able to work overtime as needed

Nice To Haves

Office experience preferred but not required

Responsibilities

Develop and maintain outstanding working relationships
Assist in the printing, packaging, shipping, and tracking of all hospitality, suite, vending/display, and client contractual elements
Provide support to the Client Services team for all IMS activities including special events
Maintain daily general office duties
Respond and communicate daily to the Client Services email inbox and phone lines
Assist with room set-up and tear down
Provide information and support to clients regarding their premium spaces on event days
Support the IMS Premium Services department with various tasks
Conduct suite and hospitality rotations to ensure customers' needs are met
Educate hospitality and suite guests on the facility, premium space offerings, and event schedules
Serve as an IMS brand ambassador and demonstrate enthusiasm for Penske Entertainment, our vision, mission, and values
Perform other duties as assigned by supervisor(s)