Client Services – ECM Manager

Omatochi • Dublin, CA

5d • Hybrid

About The Position

The Client Services – ECM Manager leads Omatochi’s Enhanced Care Management (ECM) services. This role ensures ECM members receive compliant, timely, and coordinated care in alignment with payer and regulatory requirements. The ECM Manager is accountable for team performance, documentation quality, and audit readiness across the ECM program.

Requirements

• Minimum 7 years of experience in care management or healthcare services
• Prior experience leading ECM, care coordination, or similar programs
• Strong knowledge of regulatory and payer requirements
• Proven people leadership experience
• Clinical-adjacent leadership and judgment
• Team management and coaching
• Documentation and compliance discipline
• Data-informed decision making
• Clear written and verbal communication

Nice To Haves

• Experience with California ECM programs
• Familiarity with EHR and care management platforms
• Experience in audit or compliance-sensitive environments

Responsibilities

• Lead ECM service delivery and oversee daily team operations.
• Ensure ECM services meet payer, county, and regulatory standards.
• Maintain consistent performance across all ECM caseloads.
• Supervise Senior Care Managers and Care Managers.
• Provide coaching, guidance, and workload management.
• Address performance gaps and escalate concerns as needed.
• Ensure timely completion of care plans, assessments, and required ECM documentation.
• Partner with QA & Compliance leadership to resolve findings.
• Maintain audit-ready ECM records.
• Partner with Intake, Scheduling, and Operations to support ECM enrollment and continuity.
• Coordinate with Revenue Operations to support accurate downstream billing.
• Escalate systemic risks impacting ECM performance.

Benefits

• medical
• dental
• vision coverage
• paid time off
• holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed