About The Position
Client Services Directors drive strategic client partnerships, sustainable commercial performance, and operational excellence across a defined portfolio of accounts. Reporting to the Vice President, Medical Communications, the role translates agency strategy into high-impact client delivery, team performance, and long-term account growth. The Director promotes cross-functional collaboration and forward-looking thought leadership, acts as a senior strategic advisor to clients, and ensures consistent quality and compliance across delivery. They lead client services teams in line with Prime’s values and ways of working and are accountable for their assigned book of business, including client retention, organic account expansion, and new business generation.
Requirements
- 10+ years of relevant experience working for a pharmaceutical company, medical education or communications agency, or similar.
- Ability to oversee and manage multiple accounts, including forecasting and account growth.
- Excellent interpersonal and relationship-development skills with colleagues and clients.
- Ability to mentor and line manage account team members and identify training needs.
- Strategic insight, sound judgment, and problem-solving skills, including the ability to identify issues and find suitable solutions.
- Ability to communicate effectively, lead, and delegate.
- Strategic understanding of project and account objectives and contribution to strategic account planning.
- Excellent organizational skills, time management, and attention to detail.
- Ability to work in a fast-paced environment with multiple projects in motion while managing timelines and budget expectations.
- Effective verbal and written communication skills.
- Leadership mentality and accountability.
- Strong judgment and confident decision-making skills.
Nice To Haves
- A life sciences degree, ideally combined with a master’s or PhD.
Responsibilities
- Shape client communication strategies with scientific leadership, aligning them with medical, publications, and engagement objectives.
- Lead strategic planning conversations with clients and internal stakeholders to shape account direction, drive growth, and ensure alignment; facilitate targeted strategic workshops.
- Ensure account strategies reflect evolving client needs, industry trends, and future service opportunities.
- Lead high-value, complex, or sensitive client situations through to resolution.
- Coach and develop account leaders to strengthen strategic confidence, leadership presence, and client impact.
- Lead short-, medium-, and long-term forecasting, providing visibility of risks and opportunities.
- Contribute to annual budgeting, revenue phasing, and resource planning with Finance and the Vice President.
- Oversee resourcing, utilization, and recoverability across the portfolio while balancing efficient delivery, quality, and team wellbeing.
- Support master service agreements, pricing discussions, and procurement processes, including RFIs and RFPs, as required.
- Identify and integrate relevant industry developments, such as AI-enabled delivery, data-driven insight, and omnichannel engagement, into client strategies and proposals.
- Provide visible, values-led leadership to client services teams and foster a high-performing, inclusive, and engaged culture.
- Model senior leadership and foster junior team members’ development and upskilling to strengthen performance and accountability.
Benefits
- Paid time off
- Paid holidays
- 401k with match
- Remote working
- Medical, dental, and vision benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
