Client Services Coordinator
Senior Helpers - Tucson•Tucson, AZ
About The Position
We are seeking an organized, high-energy Client Services Coordinator to manage the fast-paced coordination and staffing operations for a busy office. The role coordinates client and workforce management and maintains a high-volume schedule. It bridges client needs, workforce availability, and logistical efficiency.
Requirements
- At least 2 years of experience in high-volume scheduling, staffing coordination, or logistics.
- Strong proficiency with workforce management software, CRM platforms, and Microsoft Office, especially Excel and Outlook.
- Exceptional multitasking skills and the ability to remain calm and structured under pressure.
- Clear, professional verbal and written communication skills for managing relationships with clients and staff.
Nice To Haves
- Experience in healthcare, home care, hospitality, or logistical staffing.
- Experience with WellSky or ClearCare.
Responsibilities
- Coordinate, update, and optimize weekly schedules to fulfill client shifts.
- Serve as the primary point of contact for clients, handling service inquiries, confirming coverage, and proactively resolving scheduling conflicts.
- Communicate daily with field staff, contractors, or employees to assign shifts, track attendance, and manage call-outs or last-minute openings.
- Maintain accurate records in the CRM or scheduling database, including shift tracking, compliance paperwork, and client notes.
- Audit completed shifts and hours weekly to support accurate payroll processing and client invoicing.
Benefits
- Competitive hourly wage or salary based on experience.
- Comprehensive health, dental, and vision insurance.
- Paid time off (PTO) and holiday pay.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
