Client Services Coordinator

BSI Group•Reston, VA

1d•Hybrid

About The Position

This role supports a global client base by ensuring accurate client data management and smooth delivery of certification processes. Working closely with technical and cross-functional teams, you’ll play a key role in maintaining data integrity, supporting regulatory requirements, and delivering high-quality service to clients.

Requirements

Strong data management and organizational skills with exceptional attention to detail and accuracy.
Ability to communicate effectively with stakeholders at all levels and manage priorities based on client and business needs.
Comfortable working within structured processes and learning regulatory requirements relevant to the role.
Proficient in Microsoft Office tools such as Excel and Word, with the ability to learn internal systems (e.g., SAP or similar).
Resilient and adaptable, with strong problem-solving skills and the ability to manage complex queries.
A collaborative team player who can respond effectively in a fast-paced, evolving environment.

Responsibilities

Manage and maintain client master data across certification schemes, including ISO 13485 and relevant regulations.
Create and schedule jobs, prepare mock certificates, and manage certificate data in line with EUDAMED guidance.
Perform final quality checks before certificate release.
Handle invoicing processes, including annual management fees, credits, and query resolution.
Run reports to validate data accuracy and action compliance requirements.
Support client lifecycle processes such as cancellations, suspensions, and withdrawals in line with regulatory standards.
Respond to client queries and collaborate with internal teams across Sales, Technical, Finance, and Operations to ensure effective service delivery.
Support system and process improvements, including user acceptance testing, and assist with audits where required.