Online | Client Services Coordinator

Destination Careers•Boston, MA

6d•Remote

About The Position

The Client Services Coordinator supports clients with planning assistance, booking coordination, and general customer care. The role involves helping clients organize travel preferences, dates, and experience options; gathering details for itineraries, reservations, and service selections; and supporting follow-ups and confirmations. The coordinator maintains accurate client and booking notes, stays informed about destinations, suppliers, and service offerings, and works with the team to support client satisfaction and a smooth travel-related experience. This is a remote role with flexible hours and independent scheduling. It is described as performance-based and is intended for people who enjoy travel-related work. No prior experience is required; comprehensive training and ongoing support are provided.

Requirements

Strong communication and customer service skills.
Ability to work remotely and manage your own schedule.
Organized and detail-oriented.
Comfortable using online tools.
Professional, reliable, and self-motivated.

Responsibilities

Assist clients with general questions, planning support, and coordination of booking details.
Provide customer service through email, phone, and messaging.
Help clients organize trip preferences, dates, and experience options.
Gather information needed for itineraries, reservations, and service selections.
Maintain accurate client and booking notes within company systems.
Communicate professionally to support a smooth, positive travel-related experience.
Stay informed about available destinations, suppliers, and service offerings.
Support follow-up, confirmations, and administrative tasks.
Work collaboratively with the team to ensure client satisfaction.