Client Services Coordinator – Saratoga Office

Legal Aid Society of Northeastern NY•Saratoga Springs, NY

2d•Onsite

About The Position

Join the Legal Aid Society of Northeastern New York as a Client Services Coordinator and help transform lives every single day! This role is vital for ensuring operations run smoothly while attorneys focus on winning cases. You will serve as a bridge connecting vulnerable community members with the legal support they need. This is not just administrative work; it's advocacy in action.

Requirements

2+ years of secretarial/administrative experience.
Tech-savvy professional comfortable with case management systems, databases, and modern office software.
Communication champion with experience gathering detailed information and maintaining professional relationships.
Genuine commitment to serving vulnerable populations with dignity and respect.
Cultural sensitivity and ability to connect with diverse, low-income community members.
Collaborative spirit that thrives in team environments focused on social justice.
Detail-oriented multitasker who can follow complex protocols while maintaining accuracy.
Reliable professional with excellent attendance and punctuality.
Adaptable problem-solver willing to take on new challenges and reasonable overtime when needed.
New York State resident with reliable transportation.

Nice To Haves

Legal experience is a major plus!
Notary public.

Responsibilities

Empower clients through intake interviews, helping them navigate their legal journey with dignity and respect.
Coordinate with courts, attorneys, and pro bono counsel to ensure cases move forward efficiently.
Support applications for assistance and connect clients with attorneys.
Drive impact through grant reporting that helps secure resources for more families in need.
Conduct meaningful intake interviews that capture the essence of each client's legal challenge.
Determine eligibility and match clients with the perfect legal resources.
Provide exceptional clerical and administrative support that keeps legal heroes focused on winning cases.
Maintain organized case files and databases.
Support outreach events and legal clinics that bring services directly to those who need them most.
Collaborate with diverse teams who share your passion for social justice.
Maintain professional relationships with courts, agencies, and community partners.