Client Services Coordinator
About The Position
CLA is looking for a team member in our Denver office to become a Client Services Coordinator. This role specializes in Customer Service that will support high-volume client communication, customer support, client inquiries, service coordination, phone/email correspondence for multiple clients across a variety of different government agencies. They will handle numerous customer service calls related to billings, property ownership changes, and more. The Client Services Coordinator role is a launchpad in a fast-paced, dynamic team with exciting growth potential for our clients and our people.
Requirements
- Minimum one year of customer service experience.
- Strong data entry skills required.
- High school diploma or equivalent required.
Nice To Haves
- Familiarity with Account Receivable principles a plus.
- Call center experience a plus.
- Associates degree in customer service or business-related field a plus.
Responsibilities
- Handles a high volume of inbound and outbound calls.
- Serves as the first level of escalation for customer service inquiries on all billing service clients.
- Coordinates property ownership change requests, preparation of final billings, and new customer setups.
- Research ownership issues with the county assessor, maintains records and processes notes on customer accounts.
- Assists with preparation and mailing of customer bills, delinquent notices, collects and posts payments on account, assists with payment arrangements, and prepares shut-off notices.
- Assists with rate increases, preparation of consumption reports, water budgets, and mailing of newsletters.
- Prepares drafts of correspondence to support communications with residents and others.
Benefits
- health
- dental
- vision
- 401k
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
