Client Services Coordinator
About The Position
The Client Services Coordinator is a key member of our front office team, responsible for creating a welcoming, supportive, and professional experience for individuals seeking services. This role serves as a primary point of contact for clients, families, visitors, and referral sources, ensuring a positive experience from initial inquiry through ongoing engagement. The Client Services Specialist coordinates intake and scheduling activities, verifies insurance and documentation, supports referral processes, and provides administrative support to promote efficient access to care. The ideal candidate is customer-focused, organized, and passionate about connecting individuals with services while helping maintain a high-quality client experience.
Requirements
- Minimum two (2) years of experience in customer service, administrative support, healthcare, behavioral health, or a related field.
- Proficiency in Microsoft Office applications and the ability to learn electronic health record (EHR) systems.
- Strong customer service skills with the ability to communicate professionally and effectively with clients, families, referral sources, and team members.
- Excellent organizational, time management, and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.
- Ability to maintain confidentiality and comply with HIPAA and other applicable regulations.
- Demonstrated ability to build positive relationships and contribute to a welcoming, client-centered environment.
Nice To Haves
- Experience with client intake, scheduling, insurance verification, referrals, patient access, or front office operations preferred.
- Experience in behavioral health, healthcare, or human services settings preferred.
Responsibilities
- Deliver exceptional customer service by greeting clients, answering phones, responding to inquiries, and creating a welcoming environment.
- Schedule intakes, assessments, appointments, and follow-up services to support timely access to care.
- Monitor waiting room flow and communicate client arrivals and needs to clinical staff.
- Collect copays and ensure accurate completion and entry of information into the electronic health record (EHR).
- Support front office operations by maintaining records, scanning, filing, faxing, data entry, and document management.
- Assist with reporting, tracking front office metrics, and identifying opportunities to improve client experience and operational efficiency.
- Build positive relationships with clients, community partners, and referral sources while promoting organizational services.
- Support service recovery efforts by addressing concerns professionally and escalating issues when appropriate.
- Maintain confidentiality and ensure compliance with HIPAA, DBHDS, DMAS, and organizational policies.
- Participate in quality improvement initiatives and perform other related duties as assigned.
Benefits
- Health, dental, and vision insurance
- Paid time off and paid holidays
- Retirement plan options
- Ongoing training and professional development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
