Client Services Coordinator

Community Medical Services•Portland, OR

8d•Onsite

About The Position

Community Medical Services (CMS) is seeking a Client Services Coordinator to serve as the welcoming face of an outpatient clinic. Under the supervision of the Clinic Manager, this role greets clients and visitors professionally and compassionately, using a trauma-informed approach. The coordinator supports client care by managing appointments, assisting with walk-in intakes, and addressing client concerns in a fast-paced, high-volume setting. The position also performs reception, electronic health record, insurance verification, billing, payment, cash reconciliation, and general office duties. CMS provides outpatient medication-assisted treatment and individual and group counseling for people seeking help with opioid use disorder. The position requires a consistent schedule, flexibility to work nights, weekends, and holidays, and travel to the bank for cash deposits. The work takes place in an outpatient office environment and includes prolonged sitting and standing, frequent bending, stooping, stretching, typing, and computer and telephone use, as well as lifting up to 50 pounds on occasion.

Requirements

High school diploma or GED.
At least 1 year of customer service experience.
At least 1 year of front desk experience; hospital or multi-physician practice front desk experience is preferred.
Clear and effective communication with all organizational levels and outside providers.
Basic computer knowledge, including the ability to navigate electronic health records.
Cultural competence and sensitivity to client and employee needs.
Demonstrated accuracy in medication administration and ability to maintain accurate client records.
Strong organization, accuracy, and attention to detail.
Problem-solving, conflict-resolution, and time-management skills, with strong customer service.
Ability to work as a team player in a fast-paced setting.
Ability to maintain confidentiality and comply with HIPAA and 42 CFR.
Flexibility to work in a continuously changing environment and work flexible hours, including nights, weekends, and holidays.
Travel to the bank for cash deposits.
For employees in Texas, Ohio, Minnesota, Indiana, and Wisconsin: a valid state-issued driver's license and MVR clearance are required; applicants must provide a 39-month MVR at the time of interview and pass an MVR check for employment.

Nice To Haves

Hospital front desk or multi-physician practice front desk experience.

Responsibilities

Greet and attend to clients in person and by phone, answering calls professionally and courteously.
Manage the flow of a high volume of clients in a fast-paced environment.
Make outbound calls as needed to schedule follow-up appointments or engage clients in treatment.
Create client profiles and enter demographic information into the electronic health record.
Schedule appointments using the electronic scheduling system and accurately document client visits in the electronic health record.
Keep the lobby and reception area clean, organized, and welcoming.
Coordinate walk-in intakes by helping clients complete required documentation and scheduling them with an available provider and counselor.
Verify insurance eligibility through insurance portals and set up billing episodes in the electronic health record.
Establish client payment plans and financial contracts, and collect and post payments.
Maintain confidentiality of client and employee information.
Help de-escalate clients using a trauma-informed approach and triage client issues to find an appropriate solution.
Introduce clients to the Recovery Connect engagement app and help them use it as needed.
Complete end-of-day tasks, including reconciling deposit and payment records; verify cash in the cash box at the start of the shift and reconcile the cash count at day's end.
Travel to the bank to make cash deposits.
Use appropriate incident-reporting procedures to document unsafe or problematic incidents involving clients or staff.
Participate in in-service education related to Quality Improvement and required job-focused education.
Help maintain inventory and order clinic supplies.
Perform general office duties, including document preparation, scanning, faxing, and related tasks.