Client Services Coordinator – Albany Office

Legal Aid Society of Northeastern NY•City of Albany, NY

1d•Onsite

About The Position

The Legal Aid Society of Northeastern New York is seeking a passionate Client Services Coordinator to join their team. This role is crucial for ensuring smooth operations while attorneys focus on winning cases. The coordinator will act as a bridge, connecting vulnerable community members with essential legal support. This position is described as advocacy in action, going beyond administrative tasks to directly impact clients' lives.

Requirements

2+ years of secretarial/administrative experience.
Tech-savvy professional comfortable with case management systems, databases, and modern office software.
Experience gathering detailed information and maintaining professional relationships.
Genuine commitment to serving vulnerable populations with dignity and respect.
Cultural sensitivity and ability to connect with diverse, low-income community members.
Collaborative spirit that thrives in team environments focused on social justice.
Detail-oriented multitasker who can follow complex protocols while maintaining accuracy.
Reliable professional with excellent attendance and punctuality.
Adaptable problem-solver willing to take on new challenges and reasonable overtime when needed.
New York State resident with reliable transportation.

Nice To Haves

Legal experience is a major plus.
Notary public.

Responsibilities

Conduct intake interviews to help clients navigate their legal journey with dignity and respect.
Coordinate with courts, attorneys, and pro bono counsel to ensure cases move forward efficiently.
Support applications for assistance and connect clients with attorneys.
Complete grant reporting to secure resources for families in need.
Determine client eligibility and match them with appropriate legal resources.
Provide clerical and administrative support to legal staff.
Maintain organized case files and databases.
Support outreach events and legal clinics.
Collaborate with diverse teams focused on social justice.
Maintain professional relationships with courts, agencies, and community partners.