Client Services Collection Team Supervisor

Baker Donelson • ,

1d • $90,000 - $105,000 • Onsite

About The Position

The Client Services & Collections Team Supervisor serves as a critical resource across two essential financial operations functions. This position is accountable for the accurate and timely processing of invoices, the coordination and maintenance of client e-billing arrangements within applicable platforms, and the support of effective cash flow management through proactive collections activities. Success in this role requires adaptability, sound judgment, and a strong commitment to supporting attorneys, strengthening client relationships, and sustaining efficient operational performance.

Requirements

• A minimum of five years of experience in legal billing, e-billing, collections, or a combination of these functions is required; prior law firm experience is essential.
• Demonstrated proficiency with legal billing platforms, including Aderant, ARCS, and BillBlast, as well as advanced Excel capabilities to support reporting and analysis.
• Demonstrated accountability and ownership in the execution of assigned responsibilities.
• Highly self-motivated, disciplined, and attentive to detail.
• Strong technical proficiency, including working knowledge of the Microsoft Office Suite.
• Exceptional organizational, communication, and analytical capabilities.
• Demonstrated sound judgment and effective problem-solving skills.
• Ability to prioritize competing demands and execute responsibilities effectively in a high-volume, fast-paced environment.
• Proven ability to work effectively within a collaborative, team-oriented environment.
• Ability to establish and maintain strong professional relationships across a range of stakeholders.
• Flexibility to work additional hours as business needs require.
• Limited travel may be required.

Nice To Haves

• Prior experience with Aderant, BillBlast, Prebill Viewer, and e-billing vendor platforms is strongly preferred.

Responsibilities

• Prepare, review, and finalize client invoices within the firm's legal billing system (Aderant), ensuring accuracy and compliance with client billing guidelines and matter-specific requirements.
• Partner with attorneys and clients to satisfy e-billing requirements, including timekeeper approval, rate approval, budget submission, invoice submission, and the resolution of invoice adjustments.
• Utilize the firm's collections platform (ARCS) to monitor accounts receivable, follow up on outstanding balances, and collaborate with attorneys to resolve billing disputes in a professional and client-focused manner.
• Provide coverage across all three functional areas as necessary to address absences, manage periods of elevated volume, and support special projects or operational priorities.
• Identify and recommend opportunities to enhance workflow efficiency, strengthen accuracy, and improve service delivery.
• Prepare and analyze billing and collections reports for management review and decision-making.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed