Client Services Manager, Behavioral Health

BAYADA Home Health Care•Pennsauken Township, NJ

11d•$50,000 - $55,000•Onsite

About The Position

BAYADA is seeking a dependable, organized, and service-minded Client Services Associate (CSA) for its Behavioral Practice Network (BPN) office serving Camden County, New Jersey. This full-time, on-site role supports client service coordination, accurate recordkeeping, and daily office operations while helping provide a positive experience for the individuals and families served. The position may suit someone interested in developing along the CSA-to-Client Services Manager career path. The ideal candidate is adaptable, transparent, comfortable using technology, and able to follow established processes while exercising sound judgment and flexibility when needed. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. The starting salary is $50,000–$55,000 annually, based on qualifications and experience. On-call participation is expected on a rotating schedule, generally approximately one week on and one week off, and is compensated separately from base salary. The position may also support occasional local resource fairs or community events.

Requirements

Be a four-year college graduate or bring equivalent experience.
Ability to follow structured processes, workflows, and technology-based tools.
Familiarity with or comfort supporting individuals with intellectual and developmental disabilities (IDD); clinical experience is not required.
Strong reliability, professionalism, organization, and follow-through.
Willingness and ability to participate in a rotating on-call schedule.
Ability to communicate directly, respectfully, and transparently.
Comfort working on-site and collaborating closely with a local team.

Nice To Haves

Bilingual Spanish-language skills.
Experience in home health, behavioral health, IDD services, ABA, or a related human services setting.
Experience working with KPIs (metrics/goals), service coordination, client records, or office operations.
Interest in developing toward a Client Services Manager role.
Relevant personal or professional experience supporting individuals with IDD.

Responsibilities

Coordinate client services and support operational needs for the behavioral health practice.
Maintain organized, accurate, and timely client files and documentation.
Follow established workflows, tools, and scheduling processes.
Communicate clearly and professionally with clients, families, employees, and leadership.
Support the team in tracking and understanding key performance indicators (KPIs).
Participate in a rotating on-call schedule, generally approximately one week on and one week off.
Use technology and office systems to manage information, communication, and daily priorities.
Support occasional local resource fairs or community events, generally within approximately 15 minutes of the office, as needed.
Provide reliable follow-through and maintain professional standards in a fast-paced service environment.
Take on additional responsibilities as assigned by the Director.