Client Services Manager, Behavioral Health

BAYADA Home Health Care•Pennsauken, NJ

10d•Onsite

About The Position

BAYADA is seeking a dependable, organized, and service-minded Client Services Associate (CSA) for its Behavioral Practice Network office serving Camden County, New Jersey. The role coordinates client services, maintains accurate files and records, supports daily office operations, and helps provide a positive experience for the individuals and families served. It is suited to someone who is process-oriented, comfortable with technology, adaptable, and able to use sound judgment and flexibility when situations require it. The position offers an opportunity to develop along the CSA-to-Client Services Manager career path. This is a full-time, on-site role with a Monday–Friday schedule of 8:30 a.m.–5:00 p.m. The starting salary is $50,000–$55,000 annually, based on qualifications and experience. On-call participation is expected on a rotating schedule, generally about one week on and one week off, and is compensated separately from base salary. The role may also support local resource fairs or community events as needed.

Requirements

Be a four-year college graduate or bring equivalent experience.
Ability to follow structured processes, workflows, and technology-based tools.
Familiarity with or comfort supporting individuals with intellectual and developmental disabilities (IDD).
Clinical experience is not required; relevant personal or professional experience is valued.
Strong reliability, professionalism, organization, and follow-through.
Willingness and ability to participate in a rotating on-call schedule.
Ability to communicate directly, respectfully, and transparently.
Comfort working on-site and collaborating closely with a local team.

Nice To Haves

Bilingual Spanish-language skills are highly valued.
Experience in home health, behavioral health, IDD services, ABA, or a related human services setting.
Experience with KPIs (metrics/goals), service coordination, client records, or office operations.
Interest in developing toward a Client Services Manager role.

Responsibilities

Coordinate client services and support operational needs for the behavioral health practice.
Maintain organized, accurate, and timely client files and documentation.
Follow established workflows, tools, and scheduling processes.
Communicate clearly and professionally with clients, families, employees, and leadership.
Support the team in tracking and understanding key performance indicators (KPIs).
Participate in a rotating on-call schedule, generally approximately one week on and one week off.
Use technology and office systems to manage information, communication, and daily priorities.
Support occasional local resource fairs or community events as needed.
Provide reliable follow-through and maintain professional standards in a fast-paced service environment.
Take on additional responsibilities as assigned by the Director.