Client Services Associate

SPS • Austin, TX

1d

About The Position

The Client Services Associate provides mail and general business services, including shipping and receiving; office supply ordering, stocking, and inventory; and supply support, inventory, replacement, and basic troubleshooting for copiers and multifunction devices. The role requires consistently providing superior customer service and hospitality to clients and SPS employees while maintaining a professional image.

The associate receives, sorts, documents, tracks, and delivers incoming mail and packages, and prepares, documents, tracks, and transfers outgoing items to the appropriate carrier. The position also serves as a contact for mail and business-services inquiries, performs daily service of multifunction printers, completes work orders, maintains an orderly mail center, and replenishes mail supplies throughout the workplace. The associate may assist with copy and print orders and equipment monitoring, and cross-trains with the mail services team.

The role may involve driving and requires a valid driver’s license and a clean motor vehicle record. Fingerprinting and a criminal background check are required. Travel is none or negligible. Duties may change, and other duties may be assigned by a manager or supervisor.

Requirements

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Customer service and hospitality skills.
• PC skills and knowledge of Microsoft 365, including Excel, Outlook, Teams, SharePoint, SharePoint document management, and data entry.
• Ability to handle multiple tasks simultaneously and maintain good organization.
• Working knowledge of multifunction device equipment.
• Knowledge of shipping and receiving processes and ability to determine appropriate packaging and shipping methods and services.
• Ability to work independently and complete assignments on time.
• Ability to maintain professionalism, composure, and confidentiality when interacting with employees.
• Regular and punctual attendance.
• Ability to work assigned hours as determined by the manager.
• Knowledge of or ability to learn the computer-based systems required for the position.
• Valid driver’s license and clean motor vehicle record.
• Ability to lift or move 20–40 pounds or more frequently.
• Ability to walk, bend, kneel, stand, and/or sit for extended periods.
• Ability to work in changing climate conditions, including hot weather, rain, snow, and cold temperatures.
• Ability to sit for two to three hours at a time while processing data and creating shipping labels.
• Fine and gross motor skills to grasp, lift, carry, or move packages using a standard wheeled cart with a 60-pound load capacity.
• Manual dexterity to operate office machinery, including computers, phones, copy machines, and binding equipment.
• Ability to complete fingerprinting and a criminal background check.

Nice To Haves

• Prior hospitality experience.
• General knowledge of FedEx, UPS, and USPS.

Responsibilities

• Provide customer service and professionalism to clients and associates.
• Receive, sort, document, track in chain-of-custody software, and deliver incoming mail and packages.
• Prepare, package, document, and track outgoing shipments, and transfer custody of items to the proper carrier.
• Act as a point of contact for company personnel with mail and business-services inquiries.
• Service multifunction devices daily, check functionality, manage supplies and inventory, replenish toner and copy paper, and perform basic troubleshooting with IT assistance.
• Submit and complete work-order requests through the work-order software system.
• Maintain the mail center in a neat and orderly condition.
• Monitor and replenish mail-service supplies on all floors.
• Assist with copy and print orders and monitor copy and print equipment for satisfactory functionality.
• Cross-train in all aspects of the mail services team and assist others with cross-training.
• Build and maintain professional relationships with customers and other teams.
• Follow safety protocols and policy and procedure expectations.
• Perform other duties as assigned by a manager or supervisor.

Benefits

• Career growth opportunities and opportunities to learn new skills.
• Learning and development.
• Employee recognition programs.
• Paid time off: full-time employees receive a minimum of 80 hours per calendar year; part-time and temporary employees receive a minimum of one hour per 30 hours worked. Amounts may increase based on tenure and/or assigned account, and approved PTO may be used for any reason.
• Employee and client referral bonuses are available to current employees.
• Medical, dental, and vision coverage.
• Health care flexible spending account (HCFSA), dependent care flexible spending account (DCFSA), and health savings account (HSA).
• Commuter transit and parking pre-tax plans.
• Supplemental life insurance, life insurance, short-term disability, accident insurance, critical illness insurance, and hospital indemnity.
• Legal program and identity theft protection.
• Pet discounts and pet insurance.
• Group home and auto insurance.
• Employee assistance program (EAP).
• Education discounts.
• 401(k) with matching.
• Entertainment discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED