Client Services Associate

Applecart•New York, NY

3d•$66,500 - $80,000•Hybrid

About The Position

Applecart is seeking a Client Services Associate for its New York City office. This role involves project managing major marketing, communications, and digital advertising campaigns for prominent companies, trade associations, nonprofits, and advocacy organizations. The Associate will be a key member of an account team, responsible for the day-to-day tactical execution of product and campaign delivery, building audiences end-to-end, and ensuring accurate and efficient updates on behalf of clients using Applecart's established processes and proprietary platform.

Requirements

1+ years of experience in a related role working at a public affairs, strategic communications, public relations or lobbying firm or agency, or in-house in a public affairs, legislative affairs, government affairs, communications, public relations or marketing role
Ability to thrive in a client-facing role and fast-paced, entrepreneurial environment while juggling multiple tasks and projects simultaneously
Strong organizational skills
Excellent written and verbal communication skills; impeccable attention to detail
Proficiency in Powerpoint and Excel
Experience producing intuitive, client-ready decks and memos
History of being a self-starter
Strong desire to work in and/or learn digital marketing

Nice To Haves

Experience with basic graphic design for reporting a plus

Responsibilities

Serve as a core team member on 5-8 client accounts; manage and own the day-to-day tactical execution of product and campaign delivery to ensure on-time delivery
When needed, write the first draft of client communications, including email correspondence in a professional and concise tone
Schedule client meetings and set timelines for delivery
Join client and partner calls to take notes on the topics discussed and share next steps as a follow-up; draft call agendas in advance of client meetings
Proactively communicate clearly and comfortably within account teams and with cross-functional partners, internal subject matter experts and Applecart leadership in written and verbal formats
Stay up-to-date on digital marketing trends, research clients or trends in the news, conduct market research
Action all audience creation requests
Create a list of decision makers to target in audiences when needed
Quality check decision maker lists and flag inaccuracies for account leaders to discuss with the client
Follow the established processes to create audiences, such as uploading audience lists to our platform and creating forms for clients to approve audiences before construction begins
Build audiences in our proprietary platform based on clients’ customizations
Ensure our platform reflects clients’ audiences and updates are accurately captured and reflected
Confirm audience sizes and flag unique audience requests with internal teams to ensure projects move forward within the agreed upon timelines
Push audiences for delivery via our onboarding partners, monitor distribution and flag any issues
When needed, create first draft of our standard reports
Review and share feedback drafts of reports from our internal reporting team
Use a strong attention to detail to ensure reporting data is 100% accurate
Work with internal cross-functional partners, such as Media, Platform, and Reporting and Insights on campaign execution
Identify campaign content or draft content, when needed
Compile documentation and tickets and QA assets to launch and manage an Applecart ad campaign with the Media Team