Client Services Associate (Bilingual French)

Worksite Safety • Burlington, ON

10d • Onsite

About The Position

This role provides support and guidance to employers, employees, and job seekers with varied needs related to their health and safety training and the use of Worksite's online learning system. The Client Services Associate ensures that clients and prospective clients have an amazing experience throughout their entire time with Worksite. This full-time role is based out of the Burlington, Ontario head office and supports the existing team with a varied schedule of weekdays, weekends, daytime, and evening shifts.

Requirements

• French/English bilingual
• Experience in a relationship-centric communications-based role such as customer service, call centre or technical support
• Experience with a CRM and/or client support system (Zendesk preferred)
• Reliable attendance and punctuality
• Strong verbal and written communication skills
• Proficiency with computer tech/IT an asset
• Able to legally work in Canada

Nice To Haves

• Experience with messaging or chat-based support
• Experience in hybrid call/chat workflows
• Experience in education or student support environments
• Experience in a call-centre environment

Responsibilities

• Interact with people across Canada by phone, chat and email to resolve questions about Worksite Safety's product and service offerings.
• Handle a steady volume of back-to-back calls with a professional, friendly, and helpful tone.
• Document interactions clearly and accurately across multiple systems.
• Assist with technical support related to Worksite’s Learning Management System.
• Register customers in eLearning and instructor-led training.
• Provide basic occupational health and safety information and redirect customers to appropriate internal subject matter experts as required.
• Support Worksite's instructor team with in-class student requests.
• Follow up with existing clients to support them with any questions about their training purchases.
• Explore customer needs through conversation and build rapport.
• Identify areas to improve customer experience based on customer feedback and your own observations.

Benefits

• Competitive base salary
• Fully company-paid health benefits package including $2000 in annual spending allowances
• Three weeks paid vacation per year
• Free parking
• Ongoing development and learning
• Exciting and collaborative work environment
• Working on an awesome team with a great company culture!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed