Bilingual French Financial Services Collections Associate
About The Position
You will be responsible for the collection, via inbound and outbound dialing of unpaid consumer debt in a call center environment. Assign consumer debt inventory and be held accountable for collection performance based on departmental assigned targets. Collect accounts in compliance with applicable regulations and internal performance standards so as to achieve a pre-set goal objective. Utilize skip-tracing tools to obtain up-to-date customer information. Provide daily coverage of all accounts until payment arrangements have been made. Detail all discussions and actions in collections system or database. Multitask and navigate quickly through varies systems.
Requirements
- High school graduate/GED
- Minimum of 1 year collections and/or customer service experience.
- Prior experience working in a call center
- Commercial Collections (B2B) experience
- Knowledge of applicable regulations
- Demonstrated skip tracing skills and ability
- French & English Bilingual Experience
- Must currently possess valid and unrestricted U.S. work authorization.
Nice To Haves
- Knowledge of collections regulations including the Fair Debt Collection Practices Act
Responsibilities
- Collection of unpaid consumer debt via inbound and outbound dialing.
- Assigning consumer debt inventory and meeting collection performance targets.
- Collecting accounts in compliance with regulations and internal standards.
- Utilizing skip-tracing tools to obtain updated customer information.
- Providing daily coverage of all accounts until payment arrangements are made.
- Detailing all discussions and actions in the collections system or database.
- Multitasking and navigating through various systems quickly.
Benefits
- Fuel Your Life program to support physical, financial, social, and emotional well-being
- Paid holidays and generous time away policies
- No-cost mental health support through Employee Assistance Programs
- Living Proof program to recognize your peers’ extra effort with points used for rewards
- Eight Employee Resource Groups to foster a collaborative culture
- Unparalleled professional growth with training, development, and internal mobility opportunities
- Retirement planning and discounted shares with the Employee Stock Purchase Plan
- Medical, dental, vision, life, and disability insurance options available day one
- Tuition assistance and reimbursement program
- Paid parental, caregiver, and military leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
