Client Service Associate

SPS•West Columbia, SC

About The Position

SPS Global is seeking a detail-oriented Client Services Associate in West Columbia, South Carolina. The role focuses on logistics and mail services, including inbound and outbound mail processing, shipping and receiving, package distribution, inventory management, and daily mailroom operations. The associate ensures that mail, packages, and supplies are handled accurately and on time while providing professional service to employees and maintaining an organized, secure, and efficient workspace. The position supports daily business continuity by keeping mail and shipments moving, maintaining supplies and inventory, and addressing routine operational discrepancies. Success means accurate and timely processing, reliable tracking and documentation, efficient shipping and receiving, responsive employee support, and proactive attention to potential service disruptions. SPS describes itself as a global workplace solutions and business transformation company operating in more than 20 countries. It promotes learning, career growth, recognition, inclusion, equity, and diversity.

Requirements

Strong customer service mindset and commitment to delivering 5-star service.
Excellent attention to detail, organization, and reliability.
Ability to handle multiple shipping, receiving, and mail-processing tasks simultaneously.
Strong communication and interpersonal skills.
Comfort working in a fast-paced operational environment.
Ability to follow established procedures and maintain accurate records.
Proactive, self-motivated attitude and strong sense of accountability.

Nice To Haves

Previous experience in mailroom operations, shipping and receiving, logistics, or inventory management.

Responsibilities

Receive, sort, process, and distribute inbound mail and packages accurately and efficiently.
Manage outgoing mail, shipping transactions, and package preparation for delivery.
Scan, log, and track incoming and outgoing shipments using designated tracking systems.
Maintain accurate chain-of-custody records and delivery documentation.
Coordinate shipping and receiving activities and ensure packages and materials are handled appropriately.
Select, package, and prepare inventory items for shipment according to order specifications.
Monitor and maintain inventory of shipping materials, supplies, and other assigned assets.
Notify employees of incoming deliveries and ensure timely distribution.
Serve as the primary point of contact for employee inquiries regarding mail, packages, and shipments.
Organize and maintain a clean, efficient, and secure mailroom and logistics workspace.
Identify and resolve routine shipping, receiving, and delivery discrepancies.
Support daily logistics operations while maintaining established service standards and procedures.

Benefits

Career growth opportunities and opportunities to learn new skills.
Learning and development.
Employee recognition programs.
Paid time off; full-time employees receive a minimum of 80 hours per calendar year, with amounts potentially increasing based on tenure or assigned account.
Employee and client referral bonuses for current employees.
Medical, dental, and vision coverage.
Health care flexible spending account (HCFSA), dependent care flexible spending account (DCFSA), and health savings account (HSA).
Commuter transit and parking pre-tax plans.
Supplemental life insurance, life insurance, accident insurance, critical illness insurance, hospital indemnity, and short-term disability.
Legal program and identity theft protection.
Pet discounts and pet insurance.
Group home and auto insurance.
Employee assistance program (EAP).
Education discounts.
401(k) with matching.
Entertainment discounts.