Client Services Associate-Mailroom

SPS•Santa Clara, CA

6d•Onsite

About The Position

The Mailroom Associate is responsible for managing incoming and outgoing mail, packages, and shipping activities while providing excellent customer service to employees and visitors. This role also supports office operations by maintaining supplies, assisting with print equipment, and helping ensure a clean and organized workplace.

Requirements

High school diploma or equivalent required.
1+ years of experience in mailroom, office services, shipping/receiving, or a related role preferred.
Strong customer service and communication skills.
Basic computer skills, including Microsoft Office.
Ability to prioritize tasks and work independently.
Strong organizational and time management skills.
Ability to stand, walk, bend, and lift throughout the workday.
Ability to lift and move packages weighing up to 40 lbs.
Ability to push wheeled carts and operate standard office equipment.

Nice To Haves

Minimal to no travel required.
Duties may be adjusted based on business needs.

Responsibilities

Receive, sort, track, and distribute incoming mail and packages.
Process outgoing mail and shipments using approved procedures.
Notify employees of package deliveries and assist with mail-related inquiries.
Support shipping and receiving activities, including verifying packages and shipping documents.
Maintain and restock office supplies, paper, and toner.
Monitor and support copy/print equipment to ensure proper functionality.
Assist with meeting room setups and office support tasks as needed.
Provide reception or front desk coverage when required.
Perform light maintenance, organization, and cleaning of mailroom and common areas.
Deliver excellent customer service and maintain professional interactions with employees and visitors.
Complete additional administrative or operational tasks as assigned.

Benefits

Medical
Dental
Vision
HCFSA
DCFSA
HSA
Commuter Transit and Parking Pre-Tax Plans
Supplemental Life Insurance
Accident Insurance
Critical Illness
Hospital Indemnity
Legal Program
Identify Theft Protection
Pet Discounts
Pet Insurance
Group Home and Auto Insurance
EAP
Short Term Disability
Life Insurance
Education Discounts
401k w/ matching
Entertainment Discounts
Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
Bonuses: Are available for employee and client referrals for current employees.