Client Services Assistant - Snoqualmie Behavioral Health Clinic

Sound•Snoqualmie, WA

9d•$26 - $27•Onsite

About The Position

Sound is seeking a Client Services Assistant for the Snoqualmie Behavioral Health Clinic. This role involves performing a wide variety of administrative duties to support the organization's program needs. The ideal candidate will maintain a high standard of professionalism, confidentiality, and discretion while interacting with clients, team members, and visitors. This position requires managing multiple tasks efficiently to meet critical timelines and providing cross-team support as a member of the Administration team.

Requirements

High school graduate or GED equivalent.
Two or more years of progressively responsible administrative duties in a fast-paced environment.
Strong verbal and written communication skills.
Ability to understand and carry out oral and written instructions.
Ability to communicate effectively with clients.
Strong knowledge of Microsoft Office products (Word, Excel, and Outlook).
Strong attention to detail.
Ability to establish and maintain effective working relationships within a team.
Comfort in relating to child and adult clients.
Ability to relate easily and positively to individuals from varying educational, professional, and economic backgrounds.
Ability to work effectively supporting a number of treatment teams.
Ability to work independently with minimal supervision.
Ability to multi-task while dealing with unexpected deadlines.
Maintenance of high standards for accuracy, productivity, and confidentiality.
Must pass a criminal background check.

Nice To Haves

Experience with a high volume call center type environment is preferred.
Avatar scheduling software experience is preferred.

Responsibilities

Perform front office and reception duties including answering phones, routing calls, taking messages, scheduling appointments, and providing program information.
Process insurance verification for clients through Provider One and state/county agencies to ensure financial eligibility.
Schedule appointments and send reminder calls for prescribers.
Collect co-pays, medical coupons, and verify demographic and insurance changes.
Process and distribute incoming and outgoing mail and correspondence.
Respond to client and visitor requests courteously and assist in connecting them to appropriate team members and services.
Order and maintain office supplies and equipment, including managing inventory and preparing purchase requisitions and work orders.
Provide administrative support to clinical support team members and assist with special projects with supervisory approval.
Travel occasionally to other Sound sites to provide backup support to other Administration team members.
Participate in Sound thinking and other projects representing the Administration team.
Attend team and corporate meetings at other Sound locations as necessary.
Perform other related duties as assigned by supervisor or director.

Benefits

Medical, Dental & Vision Insurance: Premium 100% paid by Sound for team member and child coverage to age 26, depending on plan selected. Spouse/Domestic Partner coverage available at team member’s cost.
Life Insurance (2x annual salary + additional $25,000): paid by Sound
Long Term Disability Insurance (60% monthly salary): paid by Sound
Retirement Plan: Sound contributes 3% to team member’s plan; team member is 100% vested.
Retirement Plan - 401(k) Plan, pre-tax and/or Roth: team member may contribute to their own plan.
Health Savings Account: Sound contributes $1,133.33 (individual) or $2,266.67 (family) for eligible team members, pro-rated for new hires in first year.
Flexible Spending Accounts: for health care and dependent day care costs (pre-tax)
EAP: Employee Assistance Plan
Vacation: 18 days per year, increasing with years of service
Holidays: 9 days per year
Sick Leave: 12 days per year
Bereavement Leave: for death in the family
Parking: Free at all Sound sites
Training: Free in-house professional training and $400 annually + 3 paid days off-site training
Service Award: at 5, 10, 15, 20, 25, 30, 35 & 40 years of service