Client Services Assistant - Behavioral Health Clinic

Sound•Tukwila, WA

5d•$26 - $27•Onsite

About The Position

SOUND Behavioral Health is seeking a client services assistant for its Tukwila, WA clinic. The role involves performing a wide variety of administrative duties, maintaining professionalism, confidentiality, and discretion. The ideal candidate will demonstrate compassion, patience, and understanding, and advocate for diversity, equity, justice, and inclusion. The position offers a supportive working environment and opportunities for professional growth within a team dedicated to making a difference in clients' lives.

Requirements

High school graduate or GED equivalent.
Two or more years of progressively responsible administrative duties in a fast-paced environment.
Knowledge of general office practices and procedures.
Strong verbal and written communication skills, and the ability to understand and carry out oral and written instructions.
Ability to communicate effectively with clients.
Strong knowledge of Microsoft Office products (Word, Excel, and Outlook).
Strong attention to detail.
Ability to establish and maintain effective working relationships within a team.
Comfort in relating to child and adult clients, and the ability to relate easily and positively to individuals from varying educational, professional, and economic backgrounds.
Ability to work effectively supporting a number of treatment teams.
Ability to work independently with minimal supervision.
Ability to multi-task while dealing with unexpected deadlines.
Maintenance of high standards for accuracy, productivity, and confidentiality.
Washington driver's license and insurable driving record.
Must pass a criminal background check.

Nice To Haves

Experience with a high-volume call center-type environment is preferred.
Avatar scheduling software experience is preferred.

Responsibilities

Perform front office and reception duties including answering phones, routing calls, taking messages, scheduling appointments, and providing program information.
Process insurance verification for clients through Provider One and state/county agencies to ensure financial eligibility.
Schedule appointments and make reminder calls for prescribers.
Collect co-pays, medical coupons, and verify demographic and insurance changes.
Process and distribute incoming and outgoing mail and correspondence.
Respond to client and visitor requests courteously and connect them to appropriate team members and services.
Order and maintain office supplies and equipment, including managing inventory and preparing purchase requisitions and work orders.
Provide administrative support to clinical support team members and assist with special projects with supervisory approval.
Travel to other Sound sites occasionally to provide backup support to other Administration team members.
Participate in Sound thinking and other projects representing the Administration team.
Attend team and corporate meetings in other Sound locations as necessary.
Perform other related duties as assigned by supervisor or director.

Benefits

Medical Insurance (Premium 100% paid by Sound for team member and child coverage)
Dental Insurance (Premium 100% paid by Sound for team member and child coverage)
Vision Insurance (Premium 100% paid by Sound for team member and child coverage)
Life Insurance (2x annual salary + additional $25,000)
Long Term Disability Insurance (60% monthly salary)
Retirement Plan (Sound contributes 3%)
401(k) Plan
Health Savings Account ($1,133.33 individual or $2,266.67 family contribution)
Flexible Spending Accounts (for health care and dependent day care costs)
Employee Assistance Plan (EAP)
Vacation (18 days per year, increasing with service)
Holidays (9 days per year)
Sick Leave (12 days per year)
Bereavement Leave
Free Parking at all Sound sites
Free in-house professional training
$400 annually + 3 paid days for approved off-site training
Service Award program