Client Services Assistant (MHAP)

EAST HOUSE CORPORATION•City of Rochester, NY

4d•$20 - $21

About The Position

East House is a dedicated non-profit organization committed to supporting individuals on their journey to recovery. We provide comprehensive services, including residential support, counseling, peer support and community outreach to empower individuals to overcome mental health and substance use disorders and lead fulfilling lives. Our mission is to foster a supportive environment that promotes healing and long-term recovery. The Client Services Assistant is responsible for the day-to-day activities that ensure program compliance with regulatory guidelines as well as supports individuals with living independently in the community. This work ensures that housing is safe and healthy, apartment turnover is timely, property maintenance and improvements are adequate, inventory of furnishings is maintained and client goals are met. In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. East House considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer.

Requirements

G.E.D or High school Diploma
Effective written and oral communication skills
Ability to work cooperatively and effectively with culturally diverse clients, staff and community service providers.
Ability to maintain professional practices, including confidentiality of financial, client and personnel information.
Excellent organizational skills and ability to manage multiple tasks simultaneously.
Basic Computer Literacy as evidenced by the ability to go online and conduct basic searches on the Intern, check his/her email account, create and send email with an attachment and use simple email features. Can open spreadsheets and word processing documents to read and make simple edits.
Basic Microsoft Word skills as evidenced by the ability to produce basic business letters and simple tables and charts; as well as check spelling, set tabs, change page orientation, sort, save, open and organize electronic files.
NYS motor vehicle license, safe driving record and availability of personal vehicle for work.
Alignment with East House Values: Humanistic, Collaborative, Optimistic, Progressive, Integrity.
Represents the organization professionally and aligns with its mission.
Performs work with integrity and in compliance with established processes, procedures, and regulations.
Takes responsibility for all work activities and personal actions.
Follows through on commitments; implements decisions that have been agreed upon.
Maintains confidentiality with sensitive information.
Acknowledges and learns from mistakes without blaming others.
Recognizes the impact of one’s behavior on others.
Values and appreciates the unique backgrounds, experiences, and perspectives of every individual.
Actively includes others in conversations and decision-making, fostering connections by learning about others' interests, and celebrating achievements to make individuals feel valued.
Listening without judgment, communicating and interacting politely and civilly, and acknowledging others' contributions to show appreciation and build trust.
Offering help, encouraging collaboration, and creating safe spaces where everyone feels comfortable sharing ideas and concerns.

Responsibilities

Conducts routine apartment inspections per program guidelines to ensure that housing is safe and healthy for the people we serve. Inspections may include: Random weekly, bimonthly inspections, Fire safety inspections, Move in or out inspection.
Staff consistently informs supervisor of issues identified.
Coordinates activities related to apartment turnover to ensure apartments have been cleaned and prepared for new tenants.
Adequate housing is available in a timely manner to incoming clients.
Program and admission staff are satisfied that adequate housing is prepared for incoming/outgoing clients.
Assists individuals with tasks for move in/set up of housing and/or transition or move out.
Coordinates activities with program staff to ensure apartment are “move-in” ready when there is client turnover.
Assists the Client Service Assistant II to develop and maintain an inventory of apartment furniture/ necessities.
Apartments are well maintained and have adequate furnishings within budget parameters.
Staff and clients are satisfied with the conditions of apartments.
Processes are streamlined to meet client and program needs.
Collaborates with East House programs to understand needs and develop processes that lead to property related efficiencies.
Partners with identified client to achieve service plan goals with the scope of the program services (i.e. Assists with tasks for maintaining apartment, performs random toxicology screens, etc.).
Consistently responds appropriately to needs of residents that occur during on-duty shifts.
Documentation meets agency expectations.
Attends program community meetings.
Documents client-related activities.
Follows all applicable policies, federal and state laws, and East House compliance standards.
Collaborates with the Office of Ethics, Compliance & Quality to address non-compliance, and document corrective actions.