Assistant Manager, Client Services

mourant•Guernsey, WY

3d•Onsite

About The Position

We have an exciting opportunity for an Assistant Manager to join our Client Services team in Guernsey. In this role, you'll manage a diverse portfolio of corporate and fiduciary clients, delivering high quality administration and exceptional client service while supporting the day-to-day operational management of the team. You'll develop client relationships, oversee complex transactions and structures, contribute to client onboarding activities, and provide guidance and technical support to junior colleagues. Working closely with colleagues across the business, including Risk and Compliance, you'll help ensure the delivery of efficient, compliant and commercially focused services to our clients. If you would like to join an ambitious and forward-thinking firm whose inclusive culture and values recognise that its people are fundamental to its success, we would love to hear from you.

Requirements

Proven experience within corporate, fiduciary, trust or company administration services, with strong technical knowledge of relevant structures and processes.
Demonstrable ability to manage client relationships and deliver high quality service across a varied portfolio of clients.
Excellent organisational skills with the ability to prioritise effectively, manage competing deadlines and oversee multiple workstreams.
Experience supporting, mentoring or developing junior team members within a professional services environment.
Ability to identify opportunities for continuous improvement, operational efficiency and process enhancement.
Part-qualified or fully qualified STEP, CGI (formerly ICSA) or an equivalent professional qualification, together with a commitment to continued professional development.

Responsibilities

Manage and oversee a portfolio of corporate and fiduciary clients, ensuring relationships, transactions and client deliverables are managed effectively and to a high standard.
Develop and maintain a thorough understanding of client structures, activities and transactions, providing technical support and guidance to team members where required.
Build and maintain trusted client relationships, ensuring client expectations are managed effectively and service excellence is consistently delivered.
Support the establishment, onboarding and ongoing administration of companies, partnerships, trusts and other fiduciary structures.
Oversee workflow management across your portfolio, ensuring deadlines are met, work is appropriately prioritised, and WIP and debt collection are effectively managed.
Support the management team with day-to-day operational matters, helping to drive efficiency, consistency and continuous improvement across the team.
Work closely with Risk and Compliance colleagues to ensure client due diligence requirements are satisfied and periodic reviews are completed in line with regulatory obligations.
Promote compliance with Mourant's policies, procedures, risk management framework and corporate governance standards.
Support the development and coaching of junior colleagues, sharing technical knowledge and encouraging professional growth.
Maintain and enhance technical knowledge through ongoing professional development and remain informed of relevant regulatory and industry developments.