Client Services Assistant (Temp)

Mosaic Counseling Center•Tyler, TX

5d•Hybrid

About The Position

The Client Services Assistant, has the primary task of welcoming clients, guests and visitors, onboarding new clients, evaluating client financial responsibilities, accepting payments, directing calls, and supporting Center operations. This is a temporary work assignment with a specific employment period of June 29th through October 16th, 2026. The working hours are approximately 10:30am -7:00pm Mon-Thursday and 8:30am -3:00pm on Friday.

Requirements

Graduation from high school/GED required
Two years of experience in general office work
Working knowledge of office environment, procedures, and equipment
Ability to deal professionally and effectively with the public
Ability to deal with a diversity of people in many types of crisis situations, make appropriate assessments and referrals, and recognize one's own limitations
Ability to maintain confidentiality
Possess technical skills, including knowledge of electronic medical record systems, word processing, data entry, operating office equipment safely
Skill in maintaining and filing records
Using effective communication skills, stress management techniques and assertiveness to enforce Center policies, and provide positive client and visitor experiences

Nice To Haves

Bilingual preferred, not required

Responsibilities

Answering multi-line phones, troubleshooting caller needs, welcoming visitors
Onboarding new clients, client intake, collecting and posting payments; cash handling
Provide essential communications to therapists, Center leadership and others
Welcoming and orienting new and returning clients to the Center, to include explanation of services, processes and expectations
Answering the phone and responding to routine inquiries about the Center; troubleshoot common issues
Managing data entry into multiple databases, online systems and schedules as required
Evaluating situations and making decisions using Center policy and procedure in the absence of clear direction
Conducting client intakes according to protocol, establish payment arrangement using insurance, contract or sliding fee scale protocols
Ensure documentation is accurate and complete
Scheduling client with appropriate provider; Managing cancellations, reschedules
Collect and post payments; communicate with key stakeholders regarding scheduling, payment, insurance and other client specific needs
Ensure clients understand insurance and sliding fee scale processes
Preparing monthly and annual statistical reports as requested
Receive, distribute mail, messages, etc
Communicate with providers regarding client’s needs, schedule changes, adding new clients, special circumstances
Document activities as appropriate