Intake & Client Services Assistant

Meals on Wheels of RI•Providence, RI

1d•Onsite

About The Position

The Intake & Client Services Assistant supports the day-to-day operation of Meals on Wheels of RI’s Home-Delivered Meal Program. This includes assisting with the coordination of the home-delivered meals and delivery routes, with a primary focus on client intake, eligibility determination, and service activation processes providing phone support, and customer service. This is a full-time position; Monday through Friday with core hours of 8:30 a.m.-4:00 p.m.

Requirements

Commitment to Meals on Wheels of RI mission & values
Commitment to a work environment that promotes DEI practices
Possesses high energy, positive attitude, dedication
Embraces teamwork and flexibility
Shows attention to detail, organizational skills and the ability to multitask
Offers a high degree of initiative
Computer proficiency (MS Excel, Word, and database programs)
Sound professional judgment, an exemplary moral compass, exceptional personal integrity, and high ethical standards that engender trust, and proven leadership capabilities
A proven ability to identify, navigate, and successfully interact within the dynamics of a fast-paced environment
1-3 years of experience in a nonprofit setting
High School degree or equivalent education or experience
Experience working with older adults
Clear results of a background and motor vehicle record check

Nice To Haves

Community Health Worker Certification, preferred

Responsibilities

Serve as primary point of contact for all new client referrals and intake inquiries
Conduct intake screenings, eligibility assessments, and collect required documentation
Conduct Medicaid eligibility verification and ongoing coverage checks to ensure accurate billing, compliance, and uninterrupted client services
Provide responsive client and donor support, including handling inquiries, resolving issues, and maintaining positive relationships through phone and written communication
Assist with coordination of delivery routes
Ensure accurate and timely client onboarding
Maintain compliance documentation
Support the activities of day-to-day of the Home-Delivered Meal Program
Take client referrals, cancellations, restarts, no answers, etc. from various sources and input said information into the database system
Prepare correspondence and information for clients, including but not limited to new start packets, birthday cards, menus, etc.
Update referral records pertaining to missing or incorrect information.
Assist in notifying new clients and/or their guardians of the start date, review the guidelines for the meal program and activate and update status utilizing the SERVtracker program
Provide assistance and serve as back-up to other team members as needed
Participate in team meetings and special events
Other duties, per the ever-changing needs of the organization