Client Services Assistant

ASD•Dallas, TX

10d•Onsite

About The Position

ASD - A Home for Life (ASD) provides affordable housing and supportive services to individuals living with HIV/AIDS and other medically vulnerable populations. Our community-focused team works every day to help residents live healthier, more stable lives with dignity and respect. The Client Services Assistant will play a key part in executing ASD's mission: strengthening communities through affordable, service-enriched housing for individuals and families impacted by HIV/AIDS. This position serves as the first point of contact and experience with ASD mission through supporting residents and needs of Hillcrest house.

Requirements

High School graduate or equivalent
Ability to maintain sensitivity to culturally, racially and sexually diverse clients, staff and volunteer populations.
Must work physically on site and be able to lift 35lbs, bend, stoop, push, pull, climb stairs and sit for long periods of time.

Nice To Haves

Customer Service Experience preferred, not required
Office experience preferred, not required

Responsibilities

Answer all incoming calls and route calls to the appropriate destination.
Record and deliver messages for employees who are unavailable.
Maintain a current roster of employees and residents.
Submit email work order requests from all departments and residents.
Maintain the front desk/receptionist area in a clean and organized manner.
Greet all visitors upon entry into the agency and direct them to staff and residents appropriately.
Complete daily shift change form.
Maintain a log of all delivered packages.
Maintain log for Incident and Observation Reports.
Maintain food and transportation records.
Must adhere to all HIPAA rules and regulations.
Participate in all agency-sponsored training and development, as directed.
Uphold ASD's Core Values: Respect, Justice, Mercy, Integrity, Driven, and Empathy.
Other duties as assigned.