Client Services Assistant

James Madison University • Harrisonburg, VA

4d • Onsite

About The Position

The Office of the Registrar is accepting applications for a Client Services Assistant. The Client Services Assistant performs duties to support operations of the Office of the Registrar. The successful candidate will serve as a vital team member for the Office of the Registrar by working with the Client Services Team to assist students with class enrollment, major/minor changes, enrollment/degree verifications, transcript orders/issuance, and students leaving and returning to the university. Each member of the Client Services Team has normal day-to-day responsibilities but is cross trained in all deliverables to ensure stellar customer service. The Client Services Team provides customer service for the Registrar’s Office by managing the office email, phone, and customer service desk.

Requirements

• Knowledge of and the ability to use computer hardware/software.
• Ability to interpret and apply policies and procedures accurately.
• Strong communication skills, both orally and in writing.
• Strong customer service background with the general public.
• Ability to work effectively in a fast-paced environment independently and within a team.
• Experience managing and maintaining confidential records.

Responsibilities

• Assist students with class enrollment, major/minor changes, enrollment/degree verifications, transcript orders/issuance, and students leaving and returning to the university.
• Manage the office email, phone, and customer service desk.
• Provide customer service for the Registrar’s Office.
• Cross-train in all deliverables to ensure stellar customer service.

Benefits

• Paid vacation
• Sick leave
• Parental leave
• Community service leave
• 19 paid holidays annually
• High-quality health insurance options
• Retirement benefits through the Virginia Retirement System
• Balanced Dukes program (wellness and work-life integration resources, events, and support)
• Tuition waiver program for undergraduate and graduate courses taken at JMU

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed