Client Services Assistant

Mittera Group•Reno, NV

1d•Onsite

About The Position

Mittera is currently seeking a Client Service Assistant to join our team! The Client Service Assistant serves as a liaison between our customer service department and the various areas of expertise across our company.

Requirements

High School degree or equivalent required
1 – 3+ years of relevant experience required
Must be well organized, able to respond quickly to changing situations
Must be organized and have the ability to plan, prioritize and follow through on projects assigned with minimal supervision required
Effective communications skills with all levels within the organization, clients, and outside vendors
Strong computer skills and proficient in Microsoft products
Detail oriented; excels in problem identification and resolution
Able to work through customer demands and shifting priorities
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Must have the ability to work effectively in stressful situations and meet stringent deadlines
Ability to use basic math skills, such as addition, subtraction, multiplication, division, measurements and critical thinking, to solve practical problems
Able to work non-traditional hours (as needed)

Nice To Haves

Associate Degree or certificate in business or related field preferred

Responsibilities

Learn about and understand customer-specific program processes
Process orders and monitor schedules to provide on-time product delivery
Work as liaison between the client, management and internal production departments to track and manage orders in progress
Communicate with Account Executive, Client Service Teammates, and clients about job statuses when needed, per Lead CSR direction
Investigate client concerns or complaints, promptly verifying specifics and providing timely issue identification and resolution; escalate to appropriate team members if assistance is needed
Back-up other team members when necessary
Work with the Lead CSR on account to assist other team members with daily job functions