Client Services Assistant- 13-004 - SC/ San Diego Kroc Center

The Salvation Army Southern California•San Diego, CA

10d•Onsite

About The Position

The Client Services Assistant, under the Direction of the Director/Coordinator, is responsible for helping with prepping and processing scholarships, emergency services, seasonal events and social service programming. This will include Family Resource Center Client customer service at window, intake screening, follow up and Food Pantry support. In addition, answering a multi-line phone system, cash handling, food pantry distribution and multiple administrative tasks. The department is open M-F 8:30-4:30pm. The position is 20 hours/week for a closing shift 12:30-4:30pm.

Requirements

Preferred Minimum 3-5 years of experience in a social service, customer service or administrative setting
Minimum high school graduate or equivalent; BA degree preferred
Ability to read, write, and communicate well in English required, bilingual English/Spanish highly preferred
Must maintain a valid California Driver’s License
Must successfully complete Decision Driving Safety Test before driving for The Salvation Army and annually recertify as required
Must meet certification by participation in The Salvation Army’s Fleet Safety Program (Salvation Army Fleet Safety Policy dictates that an employee may not obtain more than two [2] moving violations or accidents within any 12-month period. See The Salvation Army Fleet Safety Policy)
Exceptional organizational skills required. The ability to meet deadlines is critical.
Ability to prioritize and address projects, which may conflict, in a time-sensitive manner
Ability to communicate effectively; ability to interact with co-workers, management, leadership, and the public in a positive, productive manner
Must be able to work and relate well with all ethnic and socio-economic backgrounds and have demonstrated capabilities working with families and in diverse communities
Ability to present self in professional manner, maintain confidentiality/sensitivity
Strong ability with Microsoft Office (Including MS Word, Excel, Publisher, PowerPoint and Outlook)
Working knowledge of integrated database applications and ability to use new software programs, including proprietary Salvation Army programs, with basic training

Nice To Haves

bilingual English/Spanish highly preferred

Responsibilities

Maintain detailed, complete client records in compliance with Salvation Army policies & procedures
Assist with processing with emergency services, case management and eligibility screening
Assist with enrollment & programming of seasonal events (Back to School, Thanksgiving, Christmas, etc.)
Assemble files
Process Gift in Kind
Process payments for scholarships for classes, programs, camp
Follow up with Clients
Tracking of all scholarships for statistics
Facilitate food distribution through food pantry (filing, packing boxes/produce, verifying eligibility)
Temp checks
Help clients with Calfresh applications
Assist with Food Distribution Days on Fridays
Christmas, Back to School, Thanksgiving, Scholarship Campaign (intake, calls, Set up and Cleanup)
Picking up and inventory of donations
Working with Volunteers and Donors
Complete statistical reports on time (Wellsky, DAR, Traction Rec, Case notes)
Within budget, order or buy supplies needed for adult and youth programs.
Make copies, answer the phone, customer service window
Maintain offices, program and storage areas, in neat, tidy order.
Provide administrative support to the Director in all areas of responsibility
In person screening and enrollment
Perform all other duties as assigned
High level of confidentiality
Adhere to all PTM (child and elder abuse prevention policies)