Client Services Assistant - Clinical

North Bay Regional Center•Napa, CA

1d•$48,444 - $53,412•Hybrid

About The Position

As a Client Services Assistant, you will provide administrative support and assistance to Case Management, Clinical, Early Intervention, Resource Development, Federal Revenue, Information Technology (IT), Emergency Management and Facilities Department, SDP, Quality Assurance staff and agency departments, as needed. If assigned to Clinical, under the direction of the Director of Intake and Clinical Services: will provide support for the day-to-day operations of the NBRC Clinical Department, to include support and assistance related to clinical tasks, takes meeting notes; establishes and maintains tracking systems; completes forms and documentation; requests information and responds to requests for information; schedules appointments and meetings; processes word documents; enters data into database(s); assists clients, families and service providers by email, telephone, or in person and provides back-up to Intake CSA positions. The Clinical CSA plays an important role in the coordination of BMRC (Behavior Modification Review Committee) and NSRC (Nursing Services Review Committee) along with supporting members of these committees. Examples of work include: scheduling, attending, tracking and completing related clerical tasks for multiple clinical/intake meetings; tracking dental and behavioral purchases and communicating purchase requests with NBRC staff; requesting and tracking client medical records; uploading documentation into the client file; obtaining signatures on forms as needed; assisting with formatting flyers or educational material for NBRC staff and vendors; creating or updating clinical forms; assisting with processing agency procedures. May be assigned to support other staff members/supervisors and assist with phone and receptionist backup duties. Will be expected to complete a variety of typing/data input, provide scheduling assistance, and complete filing, copying, FAX and mail duties.

Requirements

Equivalent to graduation from high school and three years of responsible general clerical or office administrative experience.
OR Graduation from business school and two years’ experience.
Knowledge of office management practices and procedures, including filing and the operation of standard office equipment.
Knowledge of proper form for typed materials.
Knowledge of business arithmetic including percentages and decimals.
Knowledge of correct English usage including spelling, grammar, and punctuation.
Knowledge of basic business data processing principles and the use of word processing or personal computing equipment using Microsoft Word.
Knowledge of basic record-keeping principles and practices.
Must type at a minimum rate of 50 net words per minute from handwritten or printed copy.
Ability to provide personal automobile transportation, or access to another form of reliable transportation, during and after working hours.
If operating own vehicle, provide minimum automobile liability insurance as required by California Law.

Nice To Haves

Bilingual Spanish/English skills are preferred.
Fluency in a language in addition to English is desirable and may be required.
Minimum qualifications may be waived depending on the agency’s need for specialized skills (such as language abilities).

Responsibilities

Provide administrative support and assistance to various departments including Case Management, Clinical, Early Intervention, Resource Development, Federal Revenue, IT, Emergency Management, Facilities, SDP, and Quality Assurance.
Support the day-to-day operations of the Clinical Department.
Assist with clinical tasks.
Take meeting notes.
Establish and maintain tracking systems.
Complete forms and documentation.
Request and respond to information requests.
Schedule appointments and meetings.
Process word documents.
Enter data into databases.
Assist clients, families, and service providers via email, telephone, or in person.
Provide back-up to Intake CSA positions.
Coordinate BMRC (Behavior Modification Review Committee) and NSRC (Nursing Services Review Committee).
Track dental and behavioral purchases and communicate purchase requests.
Request and track client medical records.
Upload documentation into client files.
Obtain signatures on forms.
Assist with formatting flyers or educational material.
Create or update clinical forms.
Assist with processing agency procedures.
Complete typing/data input.
Provide scheduling assistance.
Complete filing, copying, FAX, and mail duties.

Benefits

CalPERS Retirement Plan
CalPERS Medical Insurance Plans, with generous employer contributions
Dental Insurance, with zero cost for employee only coverage
Vision Insurance, with $5/month employee cost share for employee only coverage
Flexible Spending Accounts for Medical and Dependent Care
100% Employer Paid Life Insurance
Generous vacation and sick accrual policies
Employee Referral Reward Program
16 Paid Agency Holidays/year
Cal জৈ 457 Supplemental Retirement Plan
Bi-lingual language differential: For those speaking, reading and writing other than English – $225 per month
For those speaking a language other than English – $175 per month
For those using American Sign language – $200 per month