Client Services Advocate

Alternative Youth Activities•Coos Bay, OR

22h

About The Position

Client Services Advocates provide quality service and meaningful interactions in a client-facing role. As a direct point of contact, they support existing and potential AYA clients and serve as a source of referrals and case management. They help ensure the individuals served receive the information and resources needed for long-term success. The role includes assessing client needs, connecting clients with community partners and state agencies, and providing case management and access to wrap-around services. Advocates may also take on secondary duties or program assignments after training, including intake and outreach, client screening, data research, event support, inventory tracking, and on-site residential support. The position includes one week in an on-call rotation every four weeks to answer the crisis line. Other duties may be assigned.

Requirements

At least two years of verifiable work experience in the social service field, relevant education in place of experience, or a combination of both.
High school diploma or GED.
Ability to creatively problem-solve in collaboration with others.
Attention to detail and ability to work with clients.
Ability to conduct needs-based assessments related to mental, social, and physical health programs.
Ability to connect clients with community partners and state agencies to facilitate access to wrap-around services.
Ability to follow directions and multitask in a fast-moving environment.
Effective time and task management skills.
Ability to work independently and ask for guidance when needed.
Desire to help others and provide case management without bias.

Responsibilities

Provide excellent customer service when interacting with clients and community partners.
Assess and gather information about new and existing clients.
Plan and set goals as part of case management activities.
Complete weekly check-ins with each assigned individual on the current caseload.
Complete documentation and client information data entry accurately and promptly.
Understand local resources and recommend or make them available to clients.
Provide needs-based assessments addressing mental, social, and physical health programs that may benefit participants.
Connect clients with community project partners and state agencies to facilitate awareness of available wrap-around services.
Follow directions, multitask in a fast-moving environment, and manage time and tasks effectively.
Self-start and seek guidance when needed.
Provide unbiased case management and support to clients.
Participate in a one-week-on-call rotation every four weeks to answer the crisis line.
May perform secondary duties such as intake and outreach services, client screening, data research, case management, event support, inventory tracking, and on-site residential support.
Perform other duties as assigned.