Client Services Advocate

Alternative Youth Activities•Coos Bay, OR

2d•$17 - $20

About The Position

Client Service Advocates provide quality service and meaningful interactions in a client-facing role. As a direct point of interaction, they support existing and potential AYA clients through referrals and case management, ensuring individuals receive information and resources that contribute to long-term success. The role includes assessing client needs, connecting clients with community partners and state agencies, and carrying out case management and related program duties. Advocates participate in an on-call rotation, covering the crisis line for one week every four weeks.

Requirements

At least two years of verifiable work experience in the social service field, relevant education in place of experience, or a combination of both.
High school diploma or GED.
Ability to creatively problem-solve collaboratively, pay attention to detail, and work with clients.
Ability to conduct needs-based assessments addressing mental, social, and physical health programs that may benefit participants.
Ability to provide access to and match clients with community project partners and state agencies.
Criminal Justice Fingerprint Clearance.

Nice To Haves

A valid First Aid card may be required.

Responsibilities

Provide excellent customer service when interacting with clients and community partners.
Assess and gather information about new and existing clients.
Plan and set goals as part of case management activities.
Complete weekly check-ins with each assigned individual on the current caseload.
Complete documentation and client information data entry accurately and promptly.
Understand, recommend, and make local resources available to clients.
Match clients with community project partners and state agencies to facilitate access to wrap-around services.
Follow directions and multitask in a fast-moving environment.
Manage time and tasks effectively.
Work independently and seek guidance when needed.
Provide unbiased case management and support to others.
Participate in a one-week-on-every-four-weeks on-call rotation answering the crisis line.
With training, perform secondary duties in intake and outreach services, client screening, data research, case management, event support, inventory tracking, and on-site residential support.
Perform other duties as assigned.