Client Advocate

Fire Protection Services, LLC•Perry, GA

6d•$40,000 - $45,000

About The Position

Fire Protection Services, LLC is hiring a Client Advocate for its Perry, Georgia office. The role serves as a primary point of contact for customers and owns customer relationships after a sale. The Client Advocate answers calls, closes out inspections, keeps clients informed, and identifies opportunities to expand the services provided. The position is suited to someone who is organized, follows through, and enjoys helping people. Fire Protection Services is a locally owned and operated company founded in 1988 that services commercial fire and life safety systems. The company describes itself as growing quickly and offering opportunities for advancement. It values Relentless Hustle, Relationships First, Better Together, and Ever-Evolving.

Requirements

Strong written and verbal communication, with attention to grammar and tone.
A customer-first mindset and the ability to handle objections and retain accounts.
Comfort with multiple software platforms and willingness to learn new ones.
Strong time management and organization in a fast-paced, changing environment.
Persistence in following up until customer needs are fully addressed.
A team-player attitude.
High school diploma or equivalent.
One or more years of customer service experience is preferred.

Nice To Haves

ServiceTrade experience.
One or more years of customer service experience.

Responsibilities

Answer inbound calls and resolve customer questions and concerns quickly and professionally.
Close out completed inspections, deliver reports, and recommend additional services.
Manage compliance and backflow reporting.
Send service links and support job completion and payment collection.
Conduct customer surveys and check in with clients between service visits.
Build and maintain strong relationships across the full client base.
Follow up until customer needs are fully addressed.