Client Advocate

WTW•Pittsburgh, PA

About The Position

The Client Advocate is responsible for managing client relationships and ensuring a seamless client experience. The CA leads and coordinates teams of consultants across WTW, including brokers, service colleagues, and claims advocates, to deliver efficient and effective support. This role requires strong leadership, communication, and project management skills to align resources with client needs.

Requirements

10+ years of commercial Property & Casualty experience in a client facing role or demonstrated ability to fulfill role responsibilities
Strong knowledge of coverage forms to analyze program design, identify coverage gaps, and provide ongoing consultation
Ability to interpret, analyze, and present analytical models
Relationship management skills to leverage internal and external resources and drive conflict resolution
Negotiation skills to develop solutions and secure consensus across stakeholders
Strong communication skills, including group presentations and technical discussions
Strong project management experience with large, complex, or multi-dimensional accounts
Receptive to feedback, with strong critical thinking and adaptability
Proficiency in Microsoft Office, especially Excel and PowerPoint, and familiarity with relevant online tools
Active P&C insurance license with required continuing education

Nice To Haves

Strong negotiation skills
Strong management skills (mentoring and leading ACAs; coordinating with brokers)
Strong project management skills
Strong presentation skills

Responsibilities

Retains and manages a complex book of business while ensuring client satisfaction
Establishes comprehensive understanding of each client’s industry, business, and objectives
Provides strategic planning and consulting advice to clients, monitoring insurance and risk management needs in collaboration with WTW resources, practice, and industry groups
Coordinates delivery of the E365 Plan and Client Stewardship report
Engages and integrates WTW resources to support the client experience
Designs and delivers client presentations, stewardship reports, service plans, and schedules

Benefits

Medical (including prescription coverage)
Dental
Vision
Health Savings Account
Commuter Account
Health Care and Dependent Care Flexible Spending Accounts
Group Accident
Group Critical Illness
Life Insurance
AD&D
Group Legal
Identify Theft Protection
Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
Paid Holidays
Annual Paid Time Off (includes paid state/local paid leave where required)
Short-Term Disability
Long-Term Disability
Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave)
Contributory Pension Plan and Savings Plan (401k)
Deferred Compensation and Deferred Savings Plans (for Level 38 and more senior roles)