Client Advocate

WTW•Bloomington, MN

3d•$120,000 - $140,000•Hybrid

About The Position

The Client Advocate is responsible for day-to-day placement and broking responsibilities for North American accounts, developing business relationships with markets, and negotiating with underwriters regarding coverage terms, conditions and pricing on new and existing programs. This role involves evaluating quotes, preparing marketing reports, managing pro-forma analysis information and distribution, and assisting regional teams with RFP and new business proposal development. The position requires client relationship management and strategy at the insurance program level in conjunction with a Producer or Client Executive to meet the client’s insurance and risk management needs. Due to the Client Advocate’s strong connection to the client’s business and fundamental understanding of its industry, this relationship is a business partnership with client decision makers. The role supports assigned clients, often those with complex programs, and coordinates with Producers and Client Executives on Client Service Strategy. The Client Advocate manages broking responsibilities for a book of new and recurring exposures, aiming to retain the existing book of business while developing and strengthening client relationships. Key responsibilities include leading broking communication efforts, driving the renewal process, identifying and integrating internal WTW resources, building market relationships, providing strategic planning and consulting advice, preparing client advocacy reports, and ensuring policy requirements are met. The goal is to increase the profitability of the client account and drive retention.

Requirements

Property & Casualty insurance knowledge/experience in a client-facing role or demonstrated capabilities relative to role responsibilities.
Demonstrated experience in core insurance principles and coverage.
Ability to apply knowledge of coverage forms in the analysis of program design, the identification of coverage gaps, and ongoing coverage consultation.
Ability to interpret, analyze, and present models.
Negotiation skills – ability to drive conflict resolution and secure concessions without damaging relationships.
Relationship Management skills: ability to leverage internal and external relationships; ability to drive conflict resolution.
Knowledge of commercial insurance renewal end-to-end process, including required placement workflows.
Verbal and written communication skills; group presentation skills, ability to drive complex/technical conversations.
Critical thinking and problem-solving skills, high adaptability.
Attention to detail and process orientation.
Basic MS Office skills and familiarity with other relevant online tools.
Insurance broker’s P&C license required.

Nice To Haves

Exposure to Excel formulas and spreadsheet creation/manipulation a plus.
Insurance industry designations preferred but not required (CPCU, ARM, CIC, CRIS, CRM).

Responsibilities

Support assigned clients, including those with complex programs.
Coordinate with Producers and Client Executives on Client Service Strategy for assigned clients.
Manage broking responsibilities for a book of new and recurring exposures.
Retain existing book of business, while developing and strengthening client relationships.
Lead broking communication efforts for assigned accounts, including obtaining exposure information, preparation of specs and dissemination of submissions, and evaluation of quotes.
Drive the renewal process to establish and implement the client-specific renewal strategy, collaborating with WTW resource, practice and industry groups as needed.
Identify, engage, and integrate delivery of WTW internal resources to deliver on the client experience.
Build and develop market relationships.
Provide strategic planning and consulting advice to clients; monitoring insurance and risk management needs in collaboration with WTW resource, practice and industry groups; recommend appropriate solutions throughout the policy term (including acquisition due diligence).
Prepare/oversee creation of proposals, client advocacy reports, client service plans and schedules.
Increase/maximize the profitability of the client account and drive retention of that business.
Ensure policy requirements (legal, regulatory and compliance) are met.

Benefits

Medical (including prescription coverage)
Dental
Vision
Health Savings Account
Commuter Account
Health Care and Dependent Care Flexible Spending Accounts
Group Accident
Group Critical Illness
Life Insurance
AD&D
Group Legal
Identify Theft Protection
Wellbeing Program
Work/Life Resources (including Employee Assistance Program)
Paid Holidays
Annual Paid Time Off (includes state/local paid leave where required)
Short-Term Disability
Long-Term Disability
Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave)
Qualified contributory pension plan (if eligible)
401(k) plan with annual nonelective company contribution.
Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.