Client Services Administrator

Neuropath Healthcare Solutions•Cherry Hill, NJ

12h•$20 - $23•Onsite

About The Position

Neuropath Healthcare Solutions provides comprehensive technology-driven healthcare solutions for various healthcare organizations. They are seeking an internally motivated and adaptive Client Services Administrator to join their fast-paced team. This role involves program coordination and administrative functions for clients, ensuring they receive necessary services and resolving any complaints. The ideal candidate should be comfortable speaking with customers, efficient at multitasking, organized, flexible, and driven.

Requirements

Salary starts at $18 per hour
At least a year of relevant experience
eClinical Works or similar EMR experience is required
Must have experience in an office setting
Onsite, Monday through Friday, from 9:00am to 5:00pm
Must pass all state and federal background checks
A pre-employment, post conditional job offer drug screen is required for this role
Medical scheduling experience is required
Healthcare or Behavioral Healthcare experience is required
Excellent communication skills including active listening
Ability to multitask
Service-oriented and able to resolve customer grievances
Proficient computer skills with the ability to learn new software

Nice To Haves

Bilingual in Spanish, Portuguese, or Creole preferred

Responsibilities

Interacts with clients via telephone or email, to provide support and information on our services.
Collects and enters requests for new or additional services.
Case assignments & Service Scheduling
Fields client inquiries and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
Performs client satisfaction calls.
Ensures that appropriate actions are taken to resolve clients’ problems and concerns.
Maintains client accounts and records of client interactions with details of inquiries, complaints, or comments.
Attends in-service training as required by regulation.
Adheres to all agency administrative and clinical policies and procedures.
Performs other related duties as assigned.

Benefits

A dynamic work environment
Opportunities for professional growth
Competitive Pay
Paid Time Off & Sick Pay (Full-Time): PTO accrual based on years of service (13–20 days annually). Sick Time Off (STO) up to 40 hours per year.
Paid Time Off & Sick Pay (Part-Time): PTO accrual based on years of service (up to 40 hours annually). Sick Time Off (STO) up to 40 hours per year.
Ongoing Job Training
ICHRA Health Coverage Reimbursement Plan
Short/ Long Term Disability
Life Insurance
401K