Administrator: Client Services

BCXP • Krugerville, TX

1d • Onsite

About The Position

To provide accurate information on configurations and their documentation to support all the other Service Management processes, assist team with technical solutions and coordination with other teams in the business. The incumbent will also be required to maintain SHEQ compliance and storerooms for the client.

Requirements

• ITIL Service Management
• Microsoft Office
• Communication
• Data Management
• Customer Service
• Creating & Innovating
• Delivering Results & Meeting customer expectations
• Persuading and Influencing
• Working with people
• Writing and Reporting
• NQF 4: Grade 12 National Diploma
• 2 years exp or more in a similar position, within a complex IT environment

Nice To Haves

• ITIL 4 Foundation preferred
• Professional Memberships in Relevant Industry

Responsibilities

• Compile and Distribute Reports to SIM’s and the Client
• Maintain SHEQ administration tasks on client site
• Manage and maintain IT Storerooms on client site
• Interface with Process Owners and technical support teams
• Review Resource Activities of team members and on Customer level
• Perform Analysis of Data used for Customer reporting
• Monitor Process Activities in the environment
• Verify Quality of Information in the CMDB
• Escalate Inconsistencies in CMDB to relevant support teams
• Review and Audit Data Integrity of the CMDB

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED