Client Services Administrator
About The Position
At Neuropath Healthcare Solutions, we provide comprehensive technology-driven healthcare solutions for healthcare organizations, including hospitals, long-term care, outpatient facilities, and residential treatment. We are focused on acquiring the best talent. We want our Customer Service Administrator to be internally motivated and adaptive. We value our fast-paced team dynamic and are looking for individuals who embody our core values as a client-focused organization. Our Client Services Administrator will provide program coordination along with performing administrative functions for our clientele. They interact with Neuropath Healthcare Solutions clients by ensuring they receive the services they need and resolving any complaints. In addition, the ideal candidate should be comfortable speaking to customers, multitask efficiently, be organized, flexible and driven.
Requirements
- At least a year of relevant experience
- eClinical Works or similar EMR experience is required
- Must have experience in an office setting
- Must pass all state and federal background checks
- A pre-employment, post conditional job offer drug screen is required for this role
Nice To Haves
- Bilingual in Spanish, Portuguese, or Creole preferred
Responsibilities
- Interacts with clients via telephone or email, to provide support and information on our services.
- Collects and enters requests for new or additional services.
- Case assignments & Service Scheduling
- Fields client inquiries and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
- Performs client satisfaction calls.
- Ensures that appropriate actions are taken to resolve clients’ problems and concerns.
- Maintains client accounts and records of client interactions with details of inquiries, complaints, or comments.
- Attends in-service training as required by regulation.
- Adheres to all agency administrative and clinical policies and procedures.
- Performs other related duties as assigned.
Benefits
- A dynamic work environment
- Opportunities for professional growth
- Competitive Pay
- Paid Time Off & Sick Pay ( Full-Time ): PTO accrual based on years of service (13–20 days annually). Sick Time Off (STO) up to 40 hours per year.
- Paid Time Off & Sick Pay ( Part-Time ): PTO accrual based on years of service (up to 40 hours annually). Sick Time Off (STO) up to 40 hours per year.
- Ongoing Job Training
- Health and Ancillary Benefits: ICHRA Health Coverage Reimbursement Plan
- Short/ Long Term Disability
- Life Insurance
- 401K
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
