Client Services Account Manager

ERCOT•Taylor, TX

1d•$83,000 - $114,000•Onsite

About The Position

At ERCOT, our diverse and dynamic work environment provides a platform on which employees can work together to build the future of the Texas power grid and wholesale market utilizing the latest technologies and resources. We encourage you to join our talented, dedicated workforce to develop world-class solutions for today and tomorrow’s energy challenges while learning new skills and growing your career. ERCOT is committed to fostering inclusion at all levels of our company. It is the cornerstone of our corporate values of accountability, leadership, innovation, trust, and expertise. We know that individuals with a wide variety of talents, ideas, and experiences propel the innovation that drives our success. An inclusive and diverse workforce strengthens us and allows for a collaborative environment to solve the challenges that face our industry today and in the future. JOB SUMMARY Serves as the primary point of contact between ERCOT and current and prospective Market Participants, managing relationships and facilitating registration and qualification processes. Resolves inquiries, issues, and disputes independently, ensuring responses are timely, accurate, and consistent with ERCOT's governing documents. Maintains deep subject matter expertise in ERCOT market protocols, rules, and business processes, and represents ERCOT authoritatively in cross-functional interactions with Market Participants and internal business areas.

Requirements

Requires minimum 2 years of industry or job-related experience preferred, ideally within the electric energy or electric utility industry
Requires understanding of competitive electric markets and interconnected transmission/distribution system operations
Prefer experience with mission-critical data processing, customer service, collaboration, and multitasking
Bachelor's Degree : Engineering, Finance, Business, Computer Science, or related field; or equivalent experience

Responsibilities

Understands the basic principles, theories and concepts related to the profession and learns how to apply them within the ERCOT culture.
Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
Contributes to specific objectives and outcomes as directed.
Establishes and develops an effective business relationship with each assigned Market Participant
Facilitates timely and accurate resolution of day-to-day operational issues on behalf of Market Participants using established ERCOT processes
Assists Market Participants in meeting registration and qualification requirements
Develops subject matter expertise on ERCOT grid and market operations to identify, contribute to the design of, and deliver training to market participants
Develops account plans to identify and execute tasks aligned with each Market Participant’s needs and based on a solid understanding of their operational interactions with ERCOT
Facilitates communication between Market Participants and various ERCOT departments and promotes effective interdepartmental working relationships
Builds knowledge of ERCOT market protocols, ERCOT’s operations and business functions in order to be an effective liaison between ERCOT and Market Participants on a wide range of subjects across most of ERCOT’s functions
Applies ERCOT protocols and business procedures consistently with all Market Participants under strict confidentiality
Assists with projects and process improvements, as necessary, to resolve Market Participants’ business issues
Participate in projects, process improvements, and stakeholder activities as required
Represents ERCOT in operational discussions, trainings, or stakeholder forums as required
Coordinates or facilitates/participates, as needed, in stakeholder processes to support ERCOT and Market Participants
Maintains and enhances effective strategic business relationships with each assigned Market Participant
Independently resolve most Market Participant inquiries, issues, and disputes with sound judgment
Grows knowledge in ERCOT market and operations to identify, contribute to the design of market education, and deliver training to market participants
Guides communication between Market Participants and various ERCOT departments and promotes effective interdepartmental working relationships to assist in developing mutual team goals
Maintains and expands knowledge of ERCOT market protocols, ERCOT’s operations and business functions in order to be an effective liaison between ERCOT and Market Participants on a wide range of subjects across most of ERCOT’s functions
Advises Market Participants in meeting registration and qualification requirements
Participates actively in projects and process improvements, as necessary, to resolve Market Participants’ business issues
Actively participate in projects and process improvement efforts
Serve as an emerging subject-matter expert in multiple ERCOT business domains