Client Service Supervisor

Gallagher • Seattle, WA

6h

About The Position

At Gallagher, we help businesses grow, communities thrive, and people prosper. As a global leader in insurance, risk management, and consulting services, we’re united by a commitment to excellence and a culture defined by The Gallagher Way. We’re looking for a Client Service Supervisor to lead a Commercial team that delivers high-quality, efficient service to clients. Reporting to the Client Service Director, you’ll play a key role in shaping the future of our branch by driving client satisfaction, retention, and operational success.

Requirements

• Bachelor's degree with 5+ years client service and/or claims management experience OR High School degree/GED with 10+ years client service and/or claims management experience.
• 1+ years supervisory experience, with a proven ability to mentor and develop team members.
• A Property and Casualty Insurance License.
• The ability to explain complex issues in simple terms and communicate effectively with clients and team members.
• A collaborative mindset and a commitment to delivering results

Nice To Haves

• Experience designing and implementing productivity and service improvements is a plus.

Responsibilities

• Supervise and mentor a team of Client Service professionals, providing guidance, feedback, and support to help them grow and succeed.
• Oversee the renewal process, ensuring timely and high-quality delivery of tailored solutions to clients.
• Collaborate with the Branch Manager and Client Service Director to align team goals with branch strategy and operational success.
• Identify opportunities to improve client retention and satisfaction by analyzing client needs and recommending additional services or coverage.
• Conduct regular audits to ensure compliance with regulations and maintain high service standards.
• Manage and maintain accurate client and policy data using Gallagher’s systems, ensuring all information is up-to-date and accessible.
• Leverage Gallagher’s technology to streamline processes, enhance productivity, and deliver exceptional results.
• Balance multiple priorities effectively, ensuring all tasks are completed on time and meet client and business expectations.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level