Client Service Supervisor

. Crane Worldwide Logistics . • West Jefferson, OH

2d • Onsite

About The Position

Supervises the work of a team of client service specialists, directs workflow and monitors workload to ensure client inquiries are addressed promptly. Trains new client service staff in support policies and procedures. Creates and distributes documented resolutions for common client service issues. Provides direct support to assigned accounts and escalated issues. Other duties as assigned.

Requirements

• High school diploma or GED required
• Minimum seven years industry experience required
• Minimum five years supervisory experience required
• Client Service skills
• Quality Focus
• Problem Solving
• Freight Forwarding Knowledge
• Documentation skills
• Listening
• Resolving Conflict
• Ability to Multi-task

Responsibilities

• Supervises the work of a team of client service specialists
• Directs workflow and monitors workload to ensure client inquiries are addressed promptly
• Trains new client service staff in support policies and procedures
• Creates and distributes documented resolutions for common client service issues
• Provides direct support to assigned accounts and escalated issues
• Other duties as assigned

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED